Billing, Collections & Delivery Order Checker
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Job summary
Kuehne+Nagel is seeking a National Project Logistics Customer Excellence Manager to lead Project Logistics Operations and Customer Service, ensuring profitability, performance, and customer satisfaction. You will drive onboarding, continuous improvement, and effective team development to deliver strategic customer outcomes.
You will oversee staffing, KPI monitoring, and cross-functional collaboration with Sales, Marketing, and other units to meet profitability targets while maintaining high
Qualifications
- Strong experience in project logistics operations and customer service management.
- Proven capability in operational leadership, team management, and people development.
- Experience managing P&L, financial reporting, profitability, and business performance targets.
- A strong customer-centric mindset, with the ability to manage customer relationships, KPIs, onboarding, and escalations.
- A continuous improvement mindset, with the ability to identify operational efficiencies and implement effective solutions.
- Strong stakeholder management and collaboration skills across multiple business units and functional teams.
Responsibilities
- Lead Operations & Customer Excellence: Ensure consistently high customer service standards, operational efficiency, and continuous improvement across Project Logistics Operations and Customer Service.
- Manage Financial Performance: Take ownership of Project Logistics P&L, achieve NPII targets, maintain accurate financial reporting, and establish minimum profitability margins.
- Drive Customer Onboarding: Oversee the implementation of new business, ensuring customer requirements are met and agreed profitability objectives are achieved.
- Monitor Operational Performance: Ensure appropriate staffing levels, accurate and timely system updates, and effective implementation and monitoring of customer KPIs.
- Build Customer Relationships: Strengthen customer engagement and retention through regular customer reviews, proactive issue resolution, and effective management of escalations.
- Lead & Develop the Team: Build and manage an independent team, provide leadership and guidance, and support talent development and mentoring.
- Collaborate Across Functions: Work closely with national and corporate Project Logistics teams, Sales and Marketing, and other functional stakeholders to support customer strategies and business growth.
Skills
Education
Job description
Posted 21 days ago
**It's more than a job**
In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.
****
As the National Project Logistics Customer Excellence Manager, you will lead Project Logistics Operations and Customer Service, with responsibility for profitability, operational performance, and customer satisfaction. You will drive service excellence, successful customer onboarding, continuous improvement, and customer retention while developing your team and ensuring customer strategies are effectively delivered.
- Lead Operations & Customer Excellence: Ensure consistently high customer service standards, operational efficiency, and continuous improvement across Project Logistics Operations and Customer Service.
- Manage Financial Performance: Take ownership of Project Logistics P&L, achieve NPII targets, maintain accurate financial reporting, and establish minimum profitability margins.
- Drive Customer Onboarding: Oversee the implementation of new business, ensuring customer requirements are met and agreed profitability objectives are achieved.
- Monitor Operational Performance: Ensure appropriate staffing levels, accurate and timely system updates, and effective implementation and monitoring of customer KPIs.
- Build Customer Relationships: Strengthen customer engagement and retention through regular customer reviews, proactive issue resolution, and effective management of escalations.
- Lead & Develop the Team: Build and manage an independent team, provide leadership and guidance, and support talent development and mentoring.
- Collaborate Across Functions: Work closely with national and corporate Project Logistics teams, Sales and Marketing, and other functional stakeholders to support customer strategies and business growth.
- Strong experience in project logistics operations and customer service management.
- Proven capability in operational leadership, team management, and people development.
- Experience managing P&L, financial reporting, profitability, and business performance targets.
- A strong customer-centric mindset, with the ability to manage customer relationships, KPIs, onboarding, and escalations.
- A continuous improvement mindset, with the ability to identify operational efficiencies and implement effective solutions.
- Strong stakeholder management and collaboration skills across multiple business units and functional teams.
- The opportunity to lead and shape customer excellence across Project Logistics operations at a national level.
- A leadership role combining operational management, financial accountability, customer engagement, and team development.
- The opportunity to drive continuous improvement and contribute directly to customer satisfaction and business profitability.
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Job Description:
- Receive review, and process inquiry or shipping instruction from customer/sales/overseas
- Checking cargo data and CIPL for both international and domestic shipment
- Arrange Moda transportation and communication with vendor
- Direct monitoring for loading/unloading cargo for every shipment
- Ensure every loading/unloading are conducted safely and according to customer and Indonesia's law and regulations
- Provide daily report to customers and do daily monitoring with communication with vendor.
- Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office
- Coordinating with airlines, managing AWB (Air Waybill), export/import clearance with airport customs
- Booking with shipping lines, managing SI/SO, VGM submission, port coordination
- Coordination with domestic trucking providers, waybill (Surat Jalan), GPS tracking, POD collection
- Track and trace cargo as necessary to insure proper movement and delivery.
- Submitting manifest in CEISA
- Coordination with Customs Clearance Department for PEB/ PIB
- Provide accounting department with proper and correct billing information.
- Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
- Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
- Communicate & correspond with other Company branches and agents for client satisfaction, and ensure excellent service execution.
- Seek the most profitable mode of shipment, yet meet client's requirement for the movement of freight.
- Sending original invoice and supporting documents to customers.
- Help implement Quality, Health, Safety and Environment objectives set up specific for the branch and its operational basis.
- A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks
Qualifications
Behaviors
- **Dedicated:** Devoted to a task or purpose with loyalty or integrity
Preferred
- **Growth Opportunities:** Inspired to perform well by the chance to take on more responsibility
Preferred
- High School or better
Job Duties - Essential Functions of the Job:
- Promoting, develop target list and initiate contact with potential customers through a relationship based approach such as sales phone calls and cold calling.
- Introduce the company and the company's services to potential customers and build and maintain ongoing relationships.
- Demonstrates products and services to existing and potential customers and assisting them for solutions by means of consultative selling.
- Work with customers to understand and identify their strategic vision, objectives and needs while aligning our products and services.
- Increases business with established and new customers over time.
- Develop clear and effective written proposals and/or quotations for existing and/or potential clients.
- Manages resolutions of customer complaints or problems.
- Coordinates the sales effort internally with overseas offices, operations, customer service and accounting department.
- Continually maintaining and developing the business and provide Business Review presentations to clients.
- Anlyzes market potential and determine value of existing and potential client value to the organization.
- Controls, Monitors and Resolves Account Receivables of clients on timely basis and ensure it is kept current.
- Achieves and maintain profitable business consistent with the company's goals.
- Create and implement the Quality objectives for Sales Department.
- Help maintain implementation on Health, Safety and Environment objectives on daily business.
- Fluent in English
- Strong client-facing skills and effective selling to an executive, owner, and or decision maker with a consultative approach
- Strong entrepreneurial experience and goal-driven focus.
- Excellent verbal and written communication skills
- Plans, organizes and uses time efficiently and effectively.
- Dependable, follows instructions, responds to management direction
- Ability to meets challenges with resourcefulness
- Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
- Excellent planning and organizational skills.
- The ability to work in a fast-paced environment.
Preferred
- Associates or better
Preferred
- 3-5 years: Sales & Marketing Freight Forwarding Industry
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