IT Service Manager (Healthcare)

Luminare Consulting; Tangerang; On-site; IDR 223,200,000 - 334,800,000; Full time

Job summary

A leading healthcare service provider in Tangerang, Indonesia, is seeking an experienced IT Service Manager. The selected candidate will oversee the ITSM Operation Team and coordinate ICT efforts across Siloam Hospitals. Responsibilities include driving the design and implementation of ITSM policies and ensuring compliance in a complex healthcare environment. The ideal candidate will have 3 to 4 years of relevant experience and strong interpersonal skills, with the possibility of onsite work in Karawaci.

Qualifications

• Extensive experience of 3 to 4 years in ITSM operations or implementation projects.
• Strong interpersonal and communication skills.
• ITSM certification is advantageous but not mandatory.

Responsibilities

• Responsible for ITSM Operation Team and multi-team coordination.
• Drive the design and implementation of ITSM policies.
• Monitor and enforce ITSM policies post-implementation.

Skills

Interpersonal skills

Project management skills

Communication skills

Job description

About the job IT Service Manager (Healthcare)

We are recruiting on behalf of the biggest Healthcare company in Indonesia, and they are looking to hire an IT Service Manager.

Job Description:

• Responsible for ITSM Operation Team, contributing to multi team coordination in ICT of Siloam Hospitals. Both from Head Office and Siloam Hospital Units across Indonesia.
• Drive the design of ITSM Policies, implementation of ITSM Policies, documentation, monitoring and enforcement of ITSM policies.
• Drive the ITSM implementation, includes designing ITSM Policies, enforcement of ITSM Policies, Change management in accordance with implementation of ITSM and ITSM Compliance post implementation.

Requirements:

• Have extensive experience minimal 3 to 4 years involving ITSM, whether ITSM Operation or Implementation project, but implementation is a plus.
• Inter social skills, communication skill and project management skills are a plus.
• ITSM Certification is a plus but is not mandatory.
• Available to work onsite at Karawaci, Tangerang.