IT SERVICE MANAGEMENT MANAGER

Garuda Yamato Steel; Bekasi; On-site; IDR 420,000,000 - 780,000,000; Full time

Job summary

Garuda Yamato Steel is seeking an experienced IT Service Management professional to ensure high-quality IT service delivery and meet SLA targets. The role focuses on ITIL-aligned incident, problem, and change management and requires strong leadership and English communication skills.

On-site work from Cikarang is required, coordinating with internal teams and external vendors to maintain service performance and CSI initiatives.

Qualifications

• Bachelor Degree of Information Technology, Computer Science, or related field.
• 6-8 years experience in IT service management or IT operations.
• Knowledge of ITIL/ITSM frameworks and ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management.
• Strong communication and leadership skills; English proficiency; on-site in Cikarang.

Responsibilities

• Ensure consistent and high-quality IT service delivery meeting SLA, uptime, and service availability targets.
• Monitor and improve incident, request, problem, and change management performance based on ITIL practices.
• Conduct regular ITSM reviews and drive continual service improvement initiatives.
• Coordinate with internal teams, global IT, and external vendors to ensure seamless IT service integration.
• Manage stakeholder communication and vendor performance to ensure alignment with service expectations and contractual obligations.

Skills

ITIL/ITSM frameworks

IT operations

Stakeholder engagement

Education

Bachelor Degree in Information Technology/Computer Science

Tools

ServiceNow

BMC Remedy

Jira Service Management

Job description

6 - 8 Years

Permanent

Job Description

What Will You Do :

• Ensure consistent and high-quality IT service delivery, meeting SLA, uptime, and service availability targets.
• Monitor and improve incident, request, problem, and change management performance based on ITIL practices.
• Conduct regular ITSM reviews and drive continual service improvement (CSI) initiatives.
• Coordinate with internal teams, global IT, and external vendors to ensure seamless IT service integration.
• Manage stakeholder communication and vendor performance to ensure alignment with service expectations and contractual obligations.

What We Are Looking For :

• Bachelor Degree of Information Technology,Computer Science, or related field.
• Having aroung 6-8 years experiences in IT service management or IToperations.
• Strong knowledge and skills of ITIL/ITSMframeworks, service operations, and ITSM tools(e.g., ServiceNow, BMC Remedy, Jira Service Management).
• Ability to manage and improveservice performance, KPIs, and user satisfaction.
• Strong communication,stakeholder engagement, and team leadership skills.
• Proficient in English communication and willing to work on site from Cikarang. #LI-Onsite

Job Snapshot

Updated Date

18-09-2026

Department

[IT] INFORMATION TECHNOLOGY

Location