IT Operations Associate: Production & Infrastructure Support

ATI Business Group; Tangerang Selatan; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

ATI Business Group is seeking an IT Operations Associate to provide day-to-day IT support for our production environment, ensuring business continuity and user satisfaction. You will troubleshoot issues, maintain infrastructure, and collaborate with internal teams on projects and improvements.

The role requires strong ITIL knowledge, experience with ITSM tools, and proficiency in both Bahasa Indonesia and English. Placement at BSD, South Tanggerang office is expected.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or related field.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues independently.
• Hands-on experience troubleshooting networking technologies (TCP/IP, DNS, DHCP, VPNs) and network devices.
• Experience using ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, or similar tools.
• Understanding of ITIL principles for incident and request management.
• Excellent project and time management skills in a fast-paced environment.
• Fluency in Bahasa Indonesia and English (written and spoken).
• Professional certifications such as Cisco CCNA/CCNP or MikroTik MTCNA/MTCRE/MTCRP.

Responsibilities

• Provide day-to-day IT support for end users, ensuring timely resolution of incidents and service requests.
• Maintain and support critical IT infrastructure including LAN/WAN, wireless networks, servers, firewalls, CCTV, IP telephony, and access control systems.
• Diagnose and resolve moderately complex hardware, software, network, and connectivity issues using established troubleshooting methodologies.
• Manage incidents and requests through ITSM tools following ITIL best practices.
• Monitor system performance and proactively raise risks to ensure business continuity.
• Collaborate with internal teams on operational projects, infrastructure improvements, and system implementations.
• Contribute to IT procedures, documentation, and standards.
• Prioritize multiple requests while maintaining service quality and SLAs.

Skills

Networking troubleshooting

ITSM

ITIL principles

Project management

Bilingual Bahasa Indonesia & English

Education

Bachelor’s degree in Information Technology / Computer Science / Information Systems / Computer Engineering

Tools

Jira Service Management

ServiceNow

Zendesk

Job description

ATI Business Group is seeking an IT Operations Associate to provide day-to-day IT support for our production environment, ensuring business continuity and user satisfaction. You will troubleshoot issues, maintain infrastructure, and collaborate with internal teams on projects and improvements.

The role requires strong ITIL knowledge, experience with ITSM tools, and proficiency in both Bahasa Indonesia and English. Placement at BSD, South Tanggerang office is expected.