IT Infrastruktur & Support

PT ADR Agro; Pluit; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A fast-growing company in the oil palm sector is seeking a Network Staff member to maintain IT infrastructure and troubleshoot issues. Responsibilities include documentation, customer support via phone and email, and managing IT assets. Fresh graduates are encouraged to apply. This position offers a chance to work in a dynamic environment with a focus on continuous improvement.

Qualifications

• Experience as Network Staff, working independently.
• Fresh graduates are welcome to apply.

Responsibilities

• Maintain IT infrastructure and troubleshoot related issues.
• Document project aspects and ensure on-time delivery.
• Coordinate updates to IT asset management and monitor contracts.

Skills

Network Administration

Troubleshooting

Documentation

Customer Service

Education

Bachelor's degree in IT or related field

Tools

IT Asset Management tools

Inventory management tools

Job description

Maintenance IT Infrastructure HO DC, DRC and Network existing and make sure running normally.

Troubleshoot for all problems on IT Infrastructure (Server, PC/Laptop, Printer, CCTV, IP PBX, Router, Firewall, Tower, etc.) on related areas.

Analyze problems for preventive and corrective actions to solve problems.

Manage network administration, including troubleshooting and configuration.

Document all aspects of the project and ensure that all projects are delivered on-time, within scope, and budget.

Serve as the first point of contact for customers seeking technical assistance over the phone or email.

Determine the best solution based on the issue and details provided by customers.

Walk the customer through the problem-solving process and direct unresolved issues to the next level of support personnel.

Provide accurate information on IT products or services.

Record events and problems and their resolution in logs.

Pass on any feedback or suggestions by customers to the appropriate internal team.

Responsible for documentation of IT assets and License ADR AGRO group.

Coordinate approvals and signatures for IT purchase orders, coordinate execution of IT material, vendor notification of executed IT material, and storage.

Monitor IT service contracts and coordinate tracking of all service contracts in a centralized tool.

Coordinate updates to IT Asset Management tools to update inventory for hardware, software, and services.

Create IT Asset Inventory reports as required for designated stakeholders.

Work with designated IT teams to coordinate monitoring of hardware and software inventory.

Coordinate updates to the inventory management tools and coordinate orders of additional hardware and software at the minimum order level once inventory has reached a minimum level.

Update the designated Department and Project budget workbooks as required.

Work with IT leadership, management stakeholders, Purchasing, Accounts Payable, and Finance to continuously optimize the IT Asset Management process.

Coordinate checking competitive pricing with different vendors as required.

Provide support to the annual budgeting process.

Coordinate approvals and signatures for IT Purchase orders.

Responsibilities and Requirements

The ideal candidate will have experience as a Network Staff and be able to work independently with minimal supervision.

Fresh graduates are welcome to apply.

About the Company

We are a fast-growing company in the Oil Palm and Forest Plantation industry operating under ADR Group, with 1,001-5,000 employees in the Manufacturing, Transport, and Logistics sector.

We are looking for talented professionals to join our team in our headquarters and siteworks (Jambi & Palembang).