IT Support (Pasuruan & Kediri)

PT. Metrodata Electronics, Tbk; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

PT. Metrodata Electronics, Tbk is seeking a capable Helpdesk/IT Support to handle first-line support, analyze incidents, and escalate when needed.

The role focuses on logging tickets, ensuring timely responses, and contributing to SLA achievement in a dynamic IT environment. Requirements include a D3 or S1 in informatics or related field, at least one year in helpdesk or IT support, and solid knowledge of end-user devices, OS, networking basics, and strong communication.

Qualifications

• D3 Diploma or S1 Degree in Informatics or related field.
• Minimum 1 year experience as Helpdesk or IT Support.
• Good knowledge about installation, troubleshooting, and maintenance for end user computing devices (PC, notebook, printer).
• Knowledge of installation and troubleshooting operating systems and standard office applications.
• Basic networking knowledge (LAN, WAN, VPN, TCP/IP, Internet Access, Wi‑Fi, cabling).
• Strong communication and documentation skills.

Responsibilities

• Support ticket log and first response handling for IT incidents and requests.
• Analyze incidents, and dispatch to related team.
• Report tickets and SLA achievement monthly.
• Escalate to the right point of contact if needed.

Skills

Helpdesk

IT Support

Troubleshooting

Documentation

Communication

Education

D3 Diploma or S1 Degree in Informatics or Related

Tools

Office applications

Operating Systems

Job description

Support ticket log and first response handling for IT incident and request. Analyze incident and request and dispatch to related team. Report ticket and SLA achievement monthly. Escalate to the right point of contact if needed.

Key responsibilities

• Support ticket log and first response handling for IT incident and request
• Analyze incident and request and dispatch to related team
• Report ticket and SLA achievement monthly
• Escalate to the right point of contact if needed

Requirements

• D3 Diploma or S1 Degree from Informatic Science or Related
• Minimum 1 year experience as Helpdesk or IT Support
• Good knowledge about installation, troubleshooting, and maintenance for end user computing device such as PC, notebook, printer
• Good knowledge about installation and troubleshooting operating system, standard office application
• Basic knowledge in computer networking (LAN, WAN, VPN, TCP/IP, Internet Access, Wi-Fi and cabling connection)
• Good relation and communication skill
• Good documentation

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.