IT Helpdesk & Infrastructure Support Specialist

Sagara Technology; Kota Bandung; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

SAGARA Technology in Bandung seeks an IT Helpdesk & Infrastructure Support to deliver first-line technical support and maintain company IT infrastructure, including hardware, software, network systems, user accounts, and security configurations.

The role collaborates with internal users and vendors to ensure smooth business operations and reliable technology services, with onsite support as needed and a focus on preventive maintenance and documentation.

Qualifications

• Minimum degree in informatics-related field required.
• 2–4 years of IT Helpdesk or Infrastructure Support experience.
• Strong hardware/software and Windows troubleshooting skills.
• Solid networking basics: LAN/Wi‑Fi/DHCP/DNS/TCP/IP.
• Experience with Microsoft 365 or Google Workspace administration.
• Familiar with remote support tools (AnyDesk/TeamViewer).
• Knowledge of backups, antivirus and cybersecurity basics.
• POS system experience is a plus.
• Good communication and independent problem-solving ability.

Responsibilities

• Troubleshoot PC, laptop, OS, and office applications.
• Provide remote and onsite user support as needed.
• Manage user accounts, passwords, and access rights.
• Configure LAN, Wi-Fi, routers, and internet connectivity.
• Install, configure and troubleshoot printers.
• Perform regular backups and restores of data.
• Maintain antivirus, updates, and password policies.
• Provide first-level POS system support with vendors.
• Carry out preventive maintenance on IT devices and infra.
• Document devices, incidents, resolutions, and accounts.
• Prepare periodic reports on support activities and infrastructure.

Skills

Hardware troubleshooting

Software troubleshooting

Windows OS admin

Network troubleshooting

Printer installation

POS system support

Documentation & reporting

Remote support tools

Cybersecurity basics

Education

D3/S1 in Informatics/Information Systems/Computer Engineering

Tools

AnyDesk

TeamViewer

Microsoft 365

Google Workspace

Job description

SAGARA Technology in Bandung seeks an IT Helpdesk & Infrastructure Support to deliver first-line technical support and maintain company IT infrastructure, including hardware, software, network systems, user accounts, and security configurations.

The role collaborates with internal users and vendors to ensure smooth business operations and reliable technology services, with onsite support as needed and a focus on preventive maintenance and documentation.