IT Help Desk Technician II: End-User & Account Support

Calderys; Bekasi; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Calderys is hiring an Information Technology Support Desk Technician II to join our IT team in providing professional technical support for end-user devices, accounts and connectivity. The role includes handling level 1 and 2 tickets, device provisioning, account administration, and user training within a mid-to-large corporate environment.

You will work with Active Directory, MS Office, and our ticketing system to document, troubleshoot, and resolve requests, while collaborating across IT to

Qualifications

• Requires 2–4 years of experience in a technical support position within a mid to large size company.
• A.S. degree in Computer Science, Information Systems, Software Engineering, or related field.
• In-depth knowledge of MS Office products and Active Directory; familiarity with ticketing systems.

Responsibilities

• Provide level 1 and level 2 technical support for end-user devices, accounts and connectivity.
• Administer end-user devices (PCs, printers, desk phones, mobile devices) and software licenses.
• Manage user accounts and access using Active Directory; document and resolve tickets.
• Create, categorize, prioritize and process support tickets; participate in process improvements.
• Conduct end-user training for devices and business systems; support business systems (HBS).
• Support HarbisonWalker Business System (HBS) and drive continuous improvement.

Skills

Analytical thinking

Interpersonal skills

Communication

Team collaboration

Education

AS degree in Computer Science/Information Systems/Software Engineering

Tools

MS Office

Microsoft Active Directory

Ticketing system

Job description

Calderys is hiring an Information Technology Support Desk Technician II to join our IT team in providing professional technical support for end-user devices, accounts and connectivity. The role includes handling level 1 and 2 tickets, device provisioning, account administration, and user training within a mid-to-large corporate environment.

You will work with Active Directory, MS Office, and our ticketing system to document, troubleshoot, and resolve requests, while collaborating across IT to