IT Support Desk Technician II: End-User & Accounts Pro

Calderys; Indonesia; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Calderys is seeking an Information Technology Support Desk Technician II to join our IT team in Indonesia. The role focuses on providing professional technical support for end-user devices, accounts, and connectivity, handling level 1 and 2 tickets, and escalating level 3 issues as needed.

You will contribute to IT operations and drive improvements across devices and processes. The position requires knowledge of Active Directory, extensive MS Office usage, and strong teamwork and communication

Qualifications

• 2–4 years of experience in a technical support role.
• Strong knowledge of Microsoft Active Directory.
• Experience handling end-user devices and accounts with a ticketing system.

Responsibilities

• Complete level 1 and level 2 technical support operations for incoming tickets.
• Administer end-user equipment operations including inventory management, deployment and support (PCs, printers, desk phones, cell phones, and A/V equipment).
• Manage account operations including creation, configuration, and audit of network and system-specific accounts.
• Administer support ticket operations including creating, categorizing, prioritizing, documenting, distributing, and processing tickets.
• Execute project-based tasks to develop new processes and procedures to support business requirements.
• Provide end-user training for device, network, business system, and PC software.
• Support the HarbisonWalker Business System (HBS) with continuous process improvement as metrics warrant.

Skills

MS Office

Computer hardware

Active Directory

Ticketing system

Analytical skills

Interpersonal skills

Education

Bachelor's Degree

Tools

Ticketing system

MS Office Suite

Job description

Calderys is seeking an Information Technology Support Desk Technician II to join our IT team in Indonesia. The role focuses on providing professional technical support for end-user devices, accounts, and connectivity, handling level 1 and 2 tickets, and escalating level 3 issues as needed.

You will contribute to IT operations and drive improvements across devices and processes. The position requires knowledge of Active Directory, extensive MS Office usage, and strong teamwork and communication