Senior IT Support Desk Technician II

Calderys Career Opportunities; Indonesia; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Calderys is seeking an Information Technology Support Desk Technician II to join its IT team. The role focuses on professional technical support for end-user devices, accounts, and connectivity, handling level 1 and 2 tickets and escalating level 3 as needed.

Responsibilities include device management, account administration, ticket lifecycle management, and contributing to process improvements. The position emphasizes collaboration and strong communication within a mid-to-large organization.

Qualifications

• 2–4 years in a technical support role.
• Experience with end-user devices and account management.
• Proficiency with Windows desktop and server operating systems.
• Familiarity with ticketing systems and ITIL-like processes.
• Strong analytical and communication skills.

Responsibilities

• Handle level 1–2 technical support tickets.
• Administer end-user devices, inventory, configuration and license administration.
• Manage account creation, configuration and auditing of network and system-specific accounts.
• Create, categorize, prioritize, document, distribute, and process support tickets.
• Contribute to new processes and procedures to support business requirements.
• Provide end-user training for devices and software.
• Support business systems including process improvement initiatives.

Skills

End-user support

Active Directory

MS Office

Ticketing system

Communication skills

Team collaboration

Education

A.S. degree in CS/IS/SE or related

Job description

Calderys is seeking an Information Technology Support Desk Technician II to join its IT team. The role focuses on professional technical support for end-user devices, accounts, and connectivity, handling level 1 and 2 tickets and escalating level 3 as needed.

Responsibilities include device management, account administration, ticket lifecycle management, and contributing to process improvements. The position emphasizes collaboration and strong communication within a mid-to-large organization.