IT & General Affairs Specialist

luxehouze; Indonesia; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Luxehouze is seeking a hands-on IT and General Affairs professional to support our Indonesia-based operations. You will manage IT assets, setup devices, provide first-level end-user support, and coordinate network, CCTV, and access control systems.

You will also handle General Affairs duties such as procurement, vendor management, and office services. This role requires a 2–3 year track record in IT/helpdesk or related fields, familiarity with Windows, macOS, Microsoft 365, and Google Workspace,

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
• Minimum 2-3 years of experience in IT Helpdesk, IT Support, IT Operations, General Affairs, or a similar role.
• Experience managing end-user devices, IT assets, office infrastructure, and employee onboarding/offboarding is preferred.
• Experience supporting office network infrastructure (internet, Wi-Fi, routers, access points, CCTV, or access control systems) is an advantage.
• Strong knowledge of Windows, macOS, Microsoft 365, Google Workspace, printers, and common office applications.
• Hands-on experience troubleshooting hardware, software, network connectivity, Wi‑Fi, printers, and meeting room equipment.
• Basic understanding of office network infrastructure, including routers, switches, access points, ISP coordination, and internet connectivity.
• Knowledge of IT asset lifecycle management, inventory control, and software licensing.
• Familiarity with CCTV, biometric/access control systems, and office security infrastructure is preferred.
• Experience in vendor sourcing, quotation comparison, contract coordination, and service management.
• Familiarity with Purchase Request (PR), invoice processing, and operational procurement.
• Proficient in Microsoft Excel, Google Sheets, and Microsoft Office.

Responsibilities

• IT Helpdesk, Infrastructure & Asset Management (Primary).
• Prepare, configure, deploy, and maintain laptops, monitors, mobile devices, printers, and other IT equipment.
• Perform user account setup and coordinate system and application access with relevant stakeholders.
• Provide first-level IT support for hardware, software, printers, internet connectivity, Wi‑Fi, meeting room equipment, and other end-user technical issues.
• Troubleshoot and resolve day-to-day IT issues, escalating to external vendors when necessary.
• Coordinate repairs, warranty claims, preventive maintenance, and servicing for company devices and IT infrastructure.
• Monitor and coordinate office network infrastructure, including internet connectivity, routers, switches, access points, and ISP performance.
• Coordinate the maintenance and troubleshooting of CCTV, access control, fingerprint systems, and other office security devices.
• Maintain accurate IT asset inventory, lifecycle records, software licenses, and warranty information.
• Assign asset barcodes and ensure proper documentation of asset handovers, returns, transfers, and disposals.
• Support employee onboarding and offboarding by preparing, retrieving, and tracking company devices.
• Monitor employee device allocation and ensure compliance with company asset policies.
• General Affairs Operations: Manage office assets, furniture, office supplies, and inventory.
• Submit Purchase Requests (PR) for General Affairs and IT-related purchases.
• Source vendors, compare quotations, negotiate pricing, and manage vendor performance.
• Coordinate office operational services, including internet providers, maintenance, courier services, flowers, pantry supplies, and other operational vendors.
• Ensure office facilities are properly maintained, safe, and operational at all times.
• Support office renovations, relocations, and other operational improvement projects.
• Administrative & Operational Support: Collect and submit monthly operational invoices to Finance for payment processing.
• Process business trip allowances and supporting documentation.
• Maintain complete documentation related to assets, vendors, invoices, contracts, warranties, and operational records.
• Prepare periodic reports on IT assets, inventory, operational expenses, vendor performance, and helpdesk activities.
• Support company operational projects, office events, and other General Affairs initiatives as assigned

Education

Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field

Tools

Windows

macOS

Microsoft 365

Google Workspace

Printers

Office apps

Job description

About Luxehouze

Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a POSITION, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just "execute tasks."

What Will Be Challenging

Please read this carefully - it's here to help you self-select.

• Expectations are high and visible
• Problems may be ambiguous and fast-moving
• Priorities can change as the business scales
• Feedback is direct and frequent
• Performance is measured by results, not intentions
• If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities

• IT Helpdesk, Infrastructure & Asset Management (Primary)
• Prepare, configure, deploy, and maintain laptops, monitors, mobile devices, printers, and other IT equipment.
• Perform user account setup and coordinate system and application access with relevant stakeholders.
• Provide first-level IT support for hardware, software, printers, internet connectivity, Wi-Fi, meeting room equipment, and other end-user technical issues.
• Troubleshoot and resolve day-to-day IT issues, escalating to external vendors when necessary.
• Coordinate repairs, warranty claims, preventive maintenance, and servicing for company devices and IT infrastructure.
• Monitor and coordinate office network infrastructure, including internet connectivity, routers, switches, access points, and ISP performance.
• Coordinate the maintenance and troubleshooting of CCTV, access control, fingerprint systems, and other office security devices.
• Maintain accurate IT asset inventory, lifecycle records, software licenses, and warranty information.
• Assign asset barcodes and ensure proper documentation of asset handovers, returns, transfers, and disposals.
• Support employee onboarding and offboarding by preparing, retrieving, and tracking company devices.
• Monitor employee device allocation and ensure compliance with company asset policies.
• General Affairs Operations
• Manage office assets, furniture, office supplies, and inventory.
• Submit Purchase Requests (PR) for General Affairs and IT-related purchases.
• Source vendors, compare quotations, negotiate pricing, and manage vendor performance.
• Coordinate office operational services, including internet providers, maintenance, courier services, flowers, pantry supplies, and other operational vendors.
• Ensure office facilities are properly maintained, safe, and operational at all times.
• Support office renovations, relocations, and other operational improvement projects.
• Administrative & Operational Support
• Collect and submit monthly operational invoices (e.g., Grab, IndiHome, XL, Deliveree, etc.) to Finance for payment processing.
• Process business trip allowances and supporting documentation.
• Maintain complete documentation related to assets, vendors, invoices, contracts, warranties, and operational records.
• Prepare periodic reports on IT assets, inventory, operational expenses, vendor performance, and helpdesk activities.
• Support company operational projects, office events, and other General Affairs initiatives as assigned

Requirement & Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
• Minimum 2-3 years of experience in IT Helpdesk, IT Support, IT Operations, General Affairs, or a similar role.
• Experience managing end-user devices, IT assets, office infrastructure, and employee onboarding/offboarding is preferred.
• Experience supporting office network infrastructure (internet, Wi-Fi, routers, access points, CCTV, or access control systems) is an advantage.
• Strong knowledge of Windows, macOS, Microsoft 365, Google Workspace, printers, and common office applications.
• Hands-on experience troubleshooting hardware, software, network connectivity, Wi-Fi, printers, and meeting room equipment.
• Basic understanding of office network infrastructure, including routers, switches, access points, ISP coordination, and internet connectivity.
• Knowledge of IT asset lifecycle management, inventory control, and software licensing.
• Familiarity with CCTV, biometric/access control systems, and office security infrastructure is preferred.
• Experience in vendor sourcing, quotation comparison, contract coordination, and service management.
• Familiarity with Purchase Request (PR), invoice processing, and operational procurement.
• Proficient in Microsoft Excel, Google Sheets, and Microsoft Office.