Information Technology Operations Specialist

Kanara; Tangerang Selatan; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

Kanara is a fast-growing consumer goods company in Indonesia, building brands like GENTLY Baby, GENTLY, and JoyMeal. The IT role owns asset lifecycle, procurement, deployment, maintenance, and offboarding, acting as the primary contact for devices, accounts, and access issues.

You will manage infrastructure at office level, including networks, NAS, local servers, VPN, CCTV, and access control, while shaping access governance and security awareness programs across the company.

Qualifications

• Hands-on IT asset lifecycle management including procurement and disposal.
• Experience configuring laptops, desktops and mobile devices in mixed environments.
• Experience administering Google Workspace, VPN, and access control.
• Solid understanding of office networking, NAS, servers, CCTV, and access control.
• Ability to map access needs with department heads and implement changes.
• Strong communication and training skills for non-technical staff.

Responsibilities

• Manage full IT asset lifecycle: procurement, inventory, deployment, maintenance and disposal.
• Execute onboarding/offboarding, devices, accounts, and application access.
• Configure and maintain devices and install/maintain software.
• Administer Google Workspace, email, VPN, and application access.
• Provide end-user support and troubleshooting, including printers and peripherals.
• Manage software licenses, renewals, and IT procurement requests.
• Coordinate onboarding/offboarding with HR/GA and vendors.

Skills

IT asset management

Google Workspace admin

Networking basics

End-user support

Access governance

Vendor coordination

Troubleshooting

Communication

Tools

Google Workspace

VPN

NAS/Servers

CCTV systems

Office networking

ISO 27001 awareness

Job description

Kanara is a fast-growing consumer goods company building purpose-driven brands that support healthier families across Indonesia. Our portfolio includes GENTLY Baby, GENTLY, and JoyMeal brands dedicated to baby care, personal care, and children's nutrition with a commitment to quality, innovation, and meaningful impact. Founded with the belief that better products create better lives, Kanara continues to develop trusted solutions that are safe, effective, and accessible for millions of Indonesian families.

About the Role

You'll own the full IT asset lifecycle, procurement, deployment, maintenance, and eventually disposal, and be the first and most reliable point of contact when someone's device, account, or access isn't working the way it should. Onboarding and offboarding, Google Workspace, VPN, printers, licenses: if it touches an employee's ability to do their job, it's yours to keep running.

You'll also be the person who keeps the lights on at the infrastructure level: office networks, NAS, local servers, VPN, CCTV, and access control across every location, including new office and warehouse setups as the business expands.

Beyond the day-to-day, you'll run access and identity management for the company: finding out what access each role actually needs by talking to department heads, proposing a clear access matrix, and executing the grants and revokes once system owners sign off. You'll also run the security awareness programs that keep the whole company safer. One thing this role doesn't own: the business applications themselves. ERP/Odoo, WMS, CRM, and the website each have their own owner elsewhere in the business, your job is making sure the infrastructure and access underneath them never gets in the way.

What We're Looking For

• Hands-on experience managing IT assets end to end, procurement, inventory, deployment, and disposal
• Comfortable configuring and troubleshooting laptops, desktops, and mobile devices across a mixed environment
• Experience administering Google Workspace, email, VPN, and company-wide application access
• Working knowledge of office networking, internet, Wi-Fi, routers, switches, and infrastructure like NAS, local servers, CCTV, and access control
• Comfortable running an access/identity discovery process — talking to department heads to define who needs what, and executing access changes once approved
• A patient, clear communicator who can train non-technical staff without making them feel dumb for asking
• Self-sufficient, able to run IT operations for the company without a large team behind you
• Bonus: exposure to AWS/GCP, Windows/Linux server administration, or ISO 27001 security practices

What You Will Do

IT Asset & End User Management

• Manage the full IT asset lifecycle: procurement, inventory, deployment, maintenance, and disposal
• Execute IT onboarding and offboarding, devices, accounts, application access, and permissions
• Configure and maintain laptops, desktops, and mobile devices, and install/maintain software
• Administer Google Workspace, email, VPN, and company-wide application access
• Provide end-user technical support and troubleshooting, including printers and other peripherals
• Manage software licenses, subscriptions, renewals, and IT procurement requests
• Coordinate with HR/GA and vendors on onboarding, offboarding, and asset management

IT Infrastructure & Workplace Technology

• Maintain office network infrastructure, internet, Wi-Fi, routers, switches
• Monitor and maintain NAS, local servers, VPN, CCTV, and access control systems
• Perform preventive maintenance and ongoing infrastructure monitoring
• Support office setup, warehouse setup, branch expansion, and new internet installation
• Coordinate infrastructure-related vendor activities on-site (ISP, network installer, CCTV/access control provider)

Access Governance & Security Operations

• Run access/identity discovery: interview department heads to map who needs access to what, and propose a draft access matrix for review
• Execute access provisioning and deprovisioning (grant/revoke) across business applications, based on approvals from each system's owner
• Run Security Awareness Training and Phishing Simulation programs
• Maintain IT documentation, SOPs, and operational records
• Recommend improvements to IT operations and user experience