IT Helpdesk & Office Operations Lead

Luxehouze; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Luxehouze, a fast-growing omnichannel luxury marketplace in Indonesia and Singapore, seeks an IT Helpdesk, Infrastructure & Asset Management professional to join our Jakarta team. You will deploy and maintain devices, set up user accounts, and provide first-level IT support across hardware, software, and network issues.

You will also handle General Affairs tasks, office assets, procurement, vendor coordination, and help manage onboarding and offboarding processes to ensure smooth operations.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
• Minimum 2-3 years of experience in IT Helpdesk, IT Support, IT Operations, General Affairs, or a similar role.
• Experience managing end-user devices, IT assets, office infrastructure, and employee onboarding/offboarding is preferred.
• Experience supporting office network infrastructure (internet, Wi-Fi, routers, access points, CCTV, or access control systems) is an advantage.
• Strong knowledge of Windows, macOS, Microsoft 365, Google Workspace, printers, and common office applications.

Responsibilities

• Prepare, configure, deploy, and maintain laptops, monitors, mobile devices, printers, and other IT equipment.
• Perform user account setup and coordinate system and application access with relevant stakeholders.
• Provide first-level IT support for hardware, software, printers, internet connectivity, Wi-Fi, meeting room equipment, and other end-user technical issues.
• Troubleshoot and resolve day-to-day IT issues, escalating to external vendors when necessary.
• Coordinate repairs, warranty claims, preventive maintenance, and servicing for company devices and IT infrastructure.
• Monitor and coordinate office network infrastructure, including internet connectivity, routers, switches, access points, and ISP performance.
• Coordinate the maintenance and troubleshooting of CCTV, access control, fingerprint systems, and other office security devices.
• Maintain accurate IT asset inventory, lifecycle records, software licenses, and warranty information.
• Assign asset barcodes and ensure proper documentation of asset handovers, returns, transfers, and disposals.
• Support employee onboarding and offboarding by preparing, retrieving, and tracking company devices.
• Monitor employee device allocation and ensure compliance with company asset policies.

Skills

IT Helpdesk

Vendor management

Onboarding/offboarding

General Affairs operations

Office administration

Education

Bachelor's degree in IT/CS/IS

Tools

Windows

macOS

Microsoft 365

Google Workspace

Printers

Job description

Luxehouze, a fast-growing omnichannel luxury marketplace in Indonesia and Singapore, seeks an IT Helpdesk, Infrastructure & Asset Management professional to join our Jakarta team. You will deploy and maintain devices, set up user accounts, and provide first-level IT support across hardware, software, and network issues.

You will also handle General Affairs tasks, office assets, procurement, vendor coordination, and help manage onboarding and offboarding processes to ensure smooth operations.