IT Business Partners

AIA Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 223,200,000 - 334,800,000; Full time

Job summary

A leading insurance company is hiring an IT Business Partners to serve as the main liaison between business units and IT in Jakarta, Indonesia. The role focuses on project management, demand management, stakeholder relationships, and process improvement. Candidates should have a university degree and a minimum of 9 years relevant experience in IT Business Management or related fields. Strong communication skills in both Indonesian and English are required, along with familiarity with various IT tools.

Qualifications

• Minimum of 9 years of experience in IT Business Management, Product Owner, Project Management.
• Experience working as a Product Owner or Business Analyst in multinational organizations.
• Excellent understanding of SDLC and Azure Cloud.

Responsibilities

• Act as the primary liaison between business units and IT.
• Manage stakeholder relationships and oversee IT project deliveries.
• Analyze business processes and recommend enhancements.

Skills

Product Owner experience

Business Analysis

Project Management

Strong communication skills

Familiarity with Cloud technical platforms

Understanding of industry trends

Education

University graduate

Tools

ServiceNow

PowerBI

JIRA

Job description

Join to apply for the IT Business Partners role at AIA Indonesia.

At AIA we’re starting an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re transforming our organisation to be faster, simpler and more connected to better equip ourselves to develop digital solutions and experiences that help more people live healthier, longer, better lives. If you believe in developing a better tomorrow, read on.

About The Role

Act as the primary liaison between business units and IT, ensuring strategic alignment and successful delivery of technology initiatives. The role involves managing stakeholder relationships, overseeing IT project delivery, analyzing business processes for improvement, driving digital enablement, demand management, risk mitigation, and ensuring compliance with IT governance frameworks.

Business Relationship Management

• Build and maintain strong relationships with business stakeholders in assigned departments.
• Act as the primary point of contact for all IT-related initiatives, inquiries and issues.
• Understand and communicate business objectives, priorities, and constraints effectively.
• Manage stakeholder expectations and ensure alignment between business needs and IT capabilities.

Project Management & Delivery

• Collaborate and support with IT teams (Solutions Architects, BA SMEs, BAU) to plan and execute IT projects.
• Ensure projects are delivered on time, within budget, and meet business requirements.

Business Analysis & Process Improvement

• Analyze business processes and identify areas for improvement.
• Recommend and implement solutions to enhance efficiency and effectiveness.
• Stay abreast of industry trends and emerging technologies to identify opportunities for innovation.

Demand Management & Prioritization

• Support demand management flow in the Breakthrough Office (BO) and Transformation Office (TO).
• Manage IT requests and projects from business units, ensuring proper intake and prioritization based on business value and strategic alignment.
• Guide business units on the appropriate channels for submitting new initiatives (e.g., L1, L2, L3, BO, TO).

Communication & Reporting

• Maintain open and transparent communication with all stakeholders.
• Proactively communicate backlog items, risks, and issues.
• Support reports on initiative backlog, project progress, performance metrics, and business benefits.

Compliance & Risk Management

• Adhere to all relevant IT policies and procedures.
• Identify and mitigate potential risks associated with IT projects and initiatives.

Continuous Improvement & Digital Enablement

• Drive continuous improvement of IT services and processes through automation and analytics.
• Provide input on new digital and non-digital initiatives that align with company direction and demonstrate clear business value.
• Identify innovation opportunities, define and deliver innovative ideas.

Requirements

• University graduate with a minimum of 9 years of relevant experience in IT Business Management, Product Owner, Project Management, IT Business Analyst/System Analyst, IT Applications, IT Testing.
• Significant demonstrable experience working as a Product Owner / Business Analyst / IT Business Analyst in a multinational organization or leading management consultancy.
• Excellent understanding of SDLC, Azure Cloud technical, AS400/Life Asia, BABOK, PRINCE, AGILE, Manual Testing, Collaboration Suites.
• Familiarity with IT SDLC management, automation such as ServiceNow, PowerBI, JIRA, etc.
• Strong communication and interpersonal skills, understanding of industry trends and emerging technologies, proficiency in both Indonesian and English.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Insurance

Location: Jakarta, Indonesia.

Build a career with us as we help our customers and community live healthier, longer, better lives.

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