IT Business Partners

AIA Shared Services; Jakarta Pusat; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

AIA Shared Services in Jakarta is seeking an experienced IT Business Manager / Product Owner to align business units with IT strategy and ensure successful delivery of technology initiatives. You will manage stakeholder relationships, oversee IT projects, analyze processes for improvement, and drive digital enablement across the organization.

This role requires 9+ years of relevant experience, strong communication, and bilingual proficiency in Indonesian and English, with a focus on delivering

Qualifications

• University degree with strong IT/business background.
• Experience as Product Owner or IT BA in multi-national environments.
• Knowledge of SDLC, agile methods and IT governance.

Responsibilities

• Build and maintain relationships with business stakeholders to align IT initiatives.
• Plan and deliver IT projects on time, within budget and scope.
• Analyze processes for efficiency gains and drive digital enablement.
• Assist demand management and prioritization across IT initiatives.
• Communicate progress, risks and benefits to stakeholders.

Skills

Business Relationship Management

Project Management

Product Owner / BA

SDLC Understanding

Communication Skills

English Proficiency

Education

Bachelor's degree

Tools

JIRA

PowerBI

Azure Cloud

ServiceNow

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on.

About the Role

Act as the primary liaison between business units and IT, ensuring strategic alignment and successful delivery of technology initiatives. Key responsibilities include managing stakeholder relationships, overseeing IT project delivery, analyzing business processes for improvement, and driving digital enablement.

Key Responsibilities

• Business Relationship Management Build and maintain strong relationships with business stakeholders in assigned departments. Act as the primary point of contact for all IT-related initiative, inquiries and issues. Understand and communicate business objectives, priorities, and constraints effectively. Manage stakeholder expectations and ensure alignment between business needs and IT capabilities.
• Project Management & Delivery Collaborate and support with IT teams (Solutions Architects, BA SMEs, BAU) to plan and execute IT projects. Ensure projects are delivered on time, within budget, and meet business requirements.
• Business Analysis & Process Improvement Analyze business processes and identify areas for improvement. Recommend and implement solutions to enhance efficiency and effectiveness. Stay abreast of industry trends and emerging technologies to identify opportunities for innovation.
• Demand Management & Prioritization Support demand management flow Breakthrough Office (BO) and Transformation Office (TO) Manage IT requests and projects from business units, ensuring proper intake and prioritization based on business value and strategic alignment. Guide business units on the appropriate channels for submitting new initiatives (e.g., L1,L2 ,L3 ,BO, TO).
• Communication & Reporting Maintain open and transparent communication with all stakeholders. Proactively communicate backlog item, risks, and issues. Support on reports on initiative backlog, project progress, performance metrics, and business benefits.
• Compliance & Risk Management Adhere to all relevant IT policies and procedures. Identify and mitigate potential risks associated with IT projects and initiatives.
• Continuous Improvement & Digital Enablement Drive continuous improvement of IT services and processes through automation and analytics. Provide input on new digital and non-digital initiatives that align with company direction and demonstrate clear business value. Ability to identify innovation opportunities, define and delivery innovative ideas.

Requirements

University graduate with a minimum of 9 years of relevant experience in IT Business Management, Product Owner, Project Management, IT Business Analyst/System Analyst, IT Applications, IT Testing. Significant demonstrable experience working as a Product Owner / Business Analyst / IT Business Analyst in a multi-national organization or leading management consultancy Excellent understanding of SDLC, Azure Cloud technical, AS400/Life Asia, BABOK, PRINCE, AGILE, Manual Testing, Collaboration Suites. Familiarity with IT SDLC management, automation such as ServiceNow, PowerBI, JIRA, etc. Strong communication and interpersonal skills, understanding of industry trends and emerging technologies, proficiency in both Indonesian and English.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Better starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what "better" looks like.

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