IT Business Analyst (Mid-Senior Level)

Youtap Ltd.; Daerah Khusus Ibukota Jakarta; On-site; IDR 500,834,724 - 834,724,541; Full time

Job summary

A leading payment solutions firm is seeking a Business Analyst to gather and document business requirements, translate needs into user stories, and coordinate with teams in Jakarta, Indonesia. The ideal candidate will have 2-7 years of relevant experience, strong system analysis skills, and proficiency in tools like Jira and Confluence. Opportunities for professional development and mentorship are available.

Qualifications

• Bachelor’s degree in a relevant field, Master’s preferred.
• Minimum 2–7 years of experience as a Business Analyst.
• Strong understanding of system analysis and IT delivery lifecycles.

Responsibilities

• Gather, analyze, and document business requirements.
• Translate business needs into user stories and process models.
• Coordinate with development and QA teams for requirements validation.

Skills

Communication skills

Stakeholder management

Agile methodologies

System analysis

Process re-engineering

Education

Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field

Tools

Jira

Confluence

Azure DevOps

Lucidchart

Figma

Job description

Responsibilities

• Gather, analyze, and document business, functional, and non-functional requirements.
• Translate business needs into clear user stories, process models, and solution proposals.
• Conduct workshops, interviews, and requirement walkthroughs with stakeholders.
• Coordinate with development and QA teams to ensure requirements are correctly implemented and validated.
• Maintain documentation governance, version control, and traceability across SDLC.
• Identify process gaps and improvement opportunities for efficiency and quality.
• (For senior level) Mentor junior analysts and ensure adherence to documentation standards.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field (Master’s preferred).
• Minimum 2–7 years of experience as a Business Analyst or in a similar analytical role within payment, loyalty or financial industries.
• Strong understanding of system analysis, process re‑engineering, and IT delivery lifecycles.
• Excellent communication, presentation, and stakeholder management skills.
• Hands‑on experience working in Agile/Scrum or Waterfall environments.
• Proficient in using tools such as Jira, Confluence, Azure DevOps, Lucidchart, Whimsical, Figma, or similar.
• Familiarity with SQL or data visualization tools for analysis.
• Preferred certifications: CBAP, PMI-PBA, IIBA-AAC, or Agile (Scrum Master / Product Owner).