IT Branch Support Division Executive

MR.DIY Indonesia; Jakarta Pusat; Presencial; IDR 55.800.000 - 89.280.000; Jornada completa

Descripción de la vacante

MR.DIY Indonesia is seeking a detail-oriented Operations Associate to handle daily transaction processing, stock checks, and ad-hoc operational activities at our stores. You will verify documents, monitor SLA performance, and support migration and store transition efforts.

The role requires a Bachelor degree in a related field, proficiency in Excel, and a proactive approach to data accuracy. Fresh graduates are welcome to apply, with opportunities to grow within the retail operations team.

Formación

• Bachelor degree in Business Administration, Accounting, Information Systems, Supply Chain or related fields.
• Fresh graduates are encouraged to apply.
• Experience in retail administration, inventory operations, or data entry will be an advantage.
• Proficient in Microsoft Excel and data accuracy.

Responsabilidades

• Process and update daily Stock Check (SC) and SC VIP transactions in accordance with SOPs.
• Process daily stock transfer requests and ensure completion within agreed timelines.
• Verify completeness and accuracy of supporting documents before processing transactions.
• Monitor daily transaction status and follow up on outstanding items until closure.
• Ensure all transactions are processed accurately and within the required SLA.
• Process Barcode Exchange (BEX) requests and maintain supporting documentation.
• Support transaction processing related to Store Closed activities.
• Handle and resolve Wrong Label Issue requests.
• Support store migration activities, including data validation and post-migration updates.
• Process inventory adjustments related to Police Report (PLC) cases.
• Process Write Off (WOF) and Inactive SKU requests based on approved documentation.
• Process TF Commit-In and Remove Commit-In requests accurately.
• Process approved Write Off Below Cost transactions in compliance with company procedures.
• Conduct Weekly reviews of store stock movement to identify unusual patterns or discrepancies.
• Prepare and maintain transaction logs, status trackers, and operational reports.
• Highlight abnormalities and elevate issues requiring further investigation.
• Provide periodic updates and reports to supervisors and management.
• Maintain complete and organized records of all processed transactions.
• Ensure all activities comply with company SOPs, approval and internal controls.
• Support internal and external audit requirements by providing supporting documentation.
• Maintain proper filling and document retention practices.
• Act as the first point of contact for operational matters within the assigned scope.
• Liaise with Retail Dept regarding transaction clarifications, issue resolution, and operational guidance during the transition period.
• Coordinate with Stores, RTM Center, Warehouse Operations and other stakeholders to ensure timely completion of requests.
• Follow up on pending cases and communicate progress updates to relevant parties.
• Escalate unresolved issues to supervisors and RTM where necessary.
• Support knowledge transfer activities between RTM and the Indonesia team.

Conocimientos

Data entry

Attention to detail

Stock movement

Educación

Bachelor degree in Business Administration, Accounting, Information Systems, Supply Chain or related fields

Herramientas

Microsoft Excel

Descripción del empleo

Daily Transaction Processing

• Process and update daily Stock Check (SC) and SC VIP transactions in accordance with established SOPs
• Process daily stock transfer requests and ensure completion within agreed timelines
• Verify completeness and accuracy of supporting documents before processing transactions.
• Monitor daily transaction status and follow up on outstanding items until closure.
• Ensure all transactions are processed accurately and within the required SLA.

Ad-hoc Operational Activities

• Process Barcode Exchange (BEX) requests and maintin supporting documentation.
• Support transaction processing related to Store Closed activities.
• Handle and resolve Wrong Label Issue requests.
• Support store migration activities, including data validation and post-migration updates.
• Process inventory adjustments related to Police Report (PLC) cases.
• Process Write Off (WOF) and Inactive SKU requests based on approved documentation.
• Process TF Commit-In and Remove Commit-In requests accurately.
• Process approved Write Off Below Cost transactions in compliance with company procedures.

Monitoring and Reporting

• Conduct Weekly reviews of store stock movement to identify unusual patterns or discrepancies.
• Prepare and maintain transaction logs, status trackers, and operational reports.
• Highlight abnormalities and elevate issues requiring further investigation.
• Provide periodic updates and reports to supervisors and management.

Documentation and Compliance

• Maintain complete and organized records of all processed transactions.
• Ensure all activities comply with company SOPs, approval and internal controls.
• Support internal and external audit requirements by providing supporting documentation.
• Maintain proper filling and document retention practices.

Coordination and RTM Liaison

• Act as the first point of contract for operationl matters within the assigned scope.
• Liaise with Retail Dept regarding transaction clarifications, issue resolution, and operational guidance during the transition period.
• Coordinate with Stores, RTM Center, Warehouse Operations and other stakeholders to ensure timely completion or requests.
• Follow up on pending cases and communicate progress updates to relevant parties.
• Escalate unresolved issues to supervisors and RTM where necessary.
• Support knowledge transfer activities between RTM and the Indonesia team.

Qualifications and Requirements

• Minimum Bachelor Degree in Business Administration, Accounting, Information Systems, Supply Chain or related fields.
• Fresh graduates are encouraged to apply.
• Experience in retail administration, inventory operations, or data entry will be an advantage.
• Basic understanding of retail inventory and stock movement processes.
• Proficient in Microsoft Excel
• Strong attention to detail with high accuracy in data processing.
• Able to work under pressure and manage multiple priorities.