Application Support Specialist - SLA & Troubleshooting

PTAP; Jakarta Pusat; On-site; IDR 110,000,000 - 140,000,000; Full time

Job summary

PTAP IT Application Support team seeks a professional to maintain stability and performance of applications and databases, providing timely technical assistance and ensuring SLA adherence.

You will diagnose issues, log incidents, and coordinate with internal teams and vendors to deliver effective solutions while communicating with clients to clarify requirements and ensure on-time incident resolutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication), or a related field.
• Minimum of 3 years of experience in Network, System, or Database Administration (advantage).
• Basic knowledge of SQL is required.
• Knowledge of Oracle, Java, or C++ is a plus.
• Willing to work in shift-based schedules.

Responsibilities

• Manage and maintain application and database systems.
• Diagnose and troubleshoot technical issues related to applications or system errors.
• Ensure all issues are properly logged, documented, and reported accurately in a timely manner.
• Coordinate with internal teams and external vendors to provide effective and accurate solutions.
• Communicate with clients to gather detailed requirements, clarify activity scopes, and understand incident details.
• Ensure all activities and incident resolutions are completed on time, within scope, and in compliance with Service Level Agreements (SLA).
• Provide ongoing application and system support to maintain operational stability.

Skills

SQL

Application Support

Software Support

Education

Bachelor's degree in Computer Science/Information Technology/Engineering

Tools

Oracle

Java

C++

Job description

PTAP IT Application Support team seeks a professional to maintain stability and performance of applications and databases, providing timely technical assistance and ensuring SLA adherence.

You will diagnose issues, log incidents, and coordinate with internal teams and vendors to deliver effective solutions while communicating with clients to clarify requirements and ensure on-time incident resolutions.