IT Application Support

Ikonsultan Inovatama, PT; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Ikonsultan Inovatama, PT is seeking an Application Support professional to provide timely and professional support for user inquiries, document incidents, and coordinate with technical teams. The role requires a Bachelor’s degree in IT/CS and at least 1 year of relevant experience.

Strong analytical skills, good English communication, and the ability to work independently or in a team are essential for success in this position.

Qualifications

• Bachelor's degree in information technology, computer science or related field is required.
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Responsibilities

• Manage production issues including monitoring, troubleshooting, follow-up until resolution, and documentation.
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• CoT_job_summary_shortchelind
• COMPANY NAME: Ikonsultan Inovatama, PT
• KEY POINTS: Application support, Jira, Oracle/SQL Server, issue tracking
• job_summary_short
• <p>Ikonsultan Inovatama, PT is seeking an Application Support professional to provide timely and professional support for user inquiries, document incidents, and coordinate with technical teams. The role requires a Bachelor’s degree in IT/CS and at least 1 year of relevant experience.</p><p>Strong analytical skills, good English communication, and the ability to work independently or in a team are essential for success in this position.</p>
• contract_type
• fulltime
• location_type
• on site
• remote_scope
• null
• perks
• []
• stated_min
• null
• stated_max
• null
• stated_absolute
• null
• salary_estimation_cot
• null
• estimated_low
• 5000000
• estimated_medium
• 6500000
• estimated_high
• 8000000
• currency
• IDR
• frequency
• monthly
• bonus
• null
• tax
• gross
• application_email
• null
• job_end_date
• null
• contact_person
• null
• hiring_department_name
• null

Skills

1 year App Support

English proficiency

Analytical thinking

Problem-solving

Documentation

Communication

Education

Bachelor's Degree in IT/CS

Tools

Jira

Oracle/SQL Server

Job description

• Bachelor's Degree (S1) in Information Technology, Computer Science, or a related field.
• Minimum 1 year of experience as an Application Support or IT Application Support.
• Good command of English, both written and verbal.
• Familiar with application defect and issue tracking tools (e.g., Jira).
• Familiar with database query functionality usingOracle, Microsoft SQL Server, or similar databases.
• Experience in managing production issues, including issue monitoring, troubleshooting coordination, follow-up until resolution, and documentation.
• Able to provide application support and respond to user inquiries in a timely and professional manner.
• Strong analytical and problem-solving skills.
• Good communication and coordination skills with users and technical teams.
• Able to document incidents, resolutions, and support activities accurately.
• Capable of working independently as well as collaboratively in a team environment.