IoT & SaaS Support Engineer

Cartrack Technologies Indonesia; Setiabudi; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Cartrack South East Asia in Indonesia seeks a technically skilled support engineer to aid IoT devices and our SaaS platform. You will handle escalated inquiries, monitor system health, and confirm installation completions, working both remotely and on-site.

The ideal candidate holds a Diploma or Bachelor in Electrical/Telecommunications Engineering, with 1–3 years in IT service, API (Postman) knowledge, and strong communication.

Qualifications

• Diploma or Bachelor Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience.
• 1-3 years of experience in the IT service with experience/knowledge in Application Support and Web Services.
• Knowledge of API (Postman) and technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical support for IoT devices and SaaS platform.
• Resolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
• Maintaining and updating technical documents and procedures.
• Identifying and resolving system issues.
• Perform daily system monitoring, verifying integrity and availability of Cartrack applications.
• Perform daily post installation/ QA validation
• Review systems and application logs for remote diagnostic of field devices.
• Provide training and assistance to users of Cartrack application systems.
• Provide on-site field support and installation, verify completion of scheduled jobs.
• Internal IT support.

Skills

Communication skills

Analytical thinking

Independent worker

Customer focus

Team player

Education

Diploma or Bachelor's in Electrical/Telecommunications Engineering

Tools

Postman

Job description

Cartrack South East Asia in Indonesia seeks a technically skilled support engineer to aid IoT devices and our SaaS platform. You will handle escalated inquiries, monitor system health, and confirm installation completions, working both remotely and on-site.

The ideal candidate holds a Diploma or Bachelor in Electrical/Telecommunications Engineering, with 1–3 years in IT service, API (Postman) knowledge, and strong communication.