Inside Sales Support

DöhlerGroup; Jakarta Pusat; On-site; IDR 200,880,000 - 357,120,000; Full time

Benefits offered by this job

Work with passion

Take ownership

Grow your career

Global environment

Team collaboration

Job summary

Döhler is seeking a skilled Sales Support professional to collaborate with Account Managers, manage opportunity pipelines, and provide administrative support.

The role involves forecasting, contract and document handling, invoicing adjustments, overdue follow-up, and maintaining accurate customer data, with proficiency in SAP/ERP, CRM, and Excel.

Qualifications

• Bachelor’s degree in Business Administration or a related field.
• 5–8 years of experience in sales support, customer service, or sales operations, preferably in ingredients, chemicals, or manufacturing.
• Experience in pipeline tracking, forecasting, contracts, customer documentation, and master-data maintenance.
• Knowledge of overdue collection, credit control, invoice corrections, and credit/debit notes.
• Proficiency in SAP/ERP, CRM, and Excel.
• Good English communication, attention to detail, and proactive coordination skills.
• Shipment and import experience is an advantage.
• BPOM import experience is an advantage.
• Experience in Halal.

Responsibilities

• Sales Performance Enhancement: Collaborate with Account Managers to drive sales performance.
• Pipeline Management: Track and support opportunity pipelines, including gathering feedback on sample orders and quotations.
• Administrative Support: Perform administrative tasks to assist Account Managers.
• Forecasting: Enter forecast data accurately.
• Documentation Management: Handle customer documents and respond to RFIs.
• Sales Contracts: Enter, monitor, and modify sales contracts and price agreements, including consignment agreements and inventory tracking.
• Customer Communication: Manage customer notifications effectively.
• Overdue Management: Proactively manage overdue payments to support cash flow, resolve dispute cases, and handle order blocks due to overdue payments or credit limit issues.
• Prepayment Handling: Manage prepayment orders with customers after 10 days.
• Invoice Processing: Handle invoice cancellations and corrections.
• Credit/Debit Notes: Request and approve credit and debit notes, including returns.
• Customer Data Maintenance: Maintain and update customer master data.

Skills

Attention to detail

Proactive coordination

Good English communication

Education

Bachelor’s degree in Business Administration or related field

Tools

SAP/ERP

CRM

Excel

Job description

Company Description

Are you interested in high-quality, natural, and tasty nutrition?

We are! It’s our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle, and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand.

Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Job Description

• Sales Performance Enhancement: Collaborate with Account Managers (AM) to drive sales performance.
• Pipeline Management: Track and support opportunity pipelines, including gathering feedback on sample orders and quotations.
• Administrative Support: Perform administrative tasks to assist Account Managers.
• Forecasting: Enter forecast data accurately.
• Documentation Management: Handle customer documents and respond to Requests for Information (RFIs).
• Sales Contracts: Enter, monitor, and modify sales contracts and price agreements, including consignment agreements and inventory tracking.
• Customer Communication: Manage customer notifications effectively.
• Overdue Management: Proactively manage overdue payments to support cash flow, resolve dispute cases, and handle order blocks due to overdue payments or credit limit issues.
• Prepayment Handling: Manage prepayment orders with customers after 10 days.
• Invoice Processing: Handle invoice cancellations and corrections.
• Credit/Debit Notes: Request and approve credit and debit notes, including returns.
• Customer Data Maintenance: Maintain and update customer master data.

Qualifications

• Bachelor’s degree in Business Administration or a related field.
• 5–8 years of experience in sales support, customer service, or sales operations, preferably in ingredients, chemicals, or manufacturing.
• Experience in pipeline tracking, forecasting, contracts, customer documentation, and master-data maintenance.
• Knowledge of overdue collection, credit control, invoice corrections, and credit/debit notes.
• Proficiency in SAP/ERP, CRM, and Excel.
• Good English communication, attention to detail, and proactive coordination skills.
• Shipment and import experience is an advantage.
• BPOM import experience is an advantage.
• Experience in Halal.

Additional Information

What WeOffer:

• Work withpassion: We create an environment where passion meets profession. Meaningful work and positive energy inspire people to give their best and make lasting contribution to our shared success.
• Take ownership: We empower you to take ownership and share your ideas. Whatever your role, you have the opportunity to show initiative and make an impact.
• Grow yourway: With flexibledevelopmentopportunitiesacross departments and a global team, you can broaden your skills, discover newstrengthsand actively shape your career path.
• Thrive in a global environment: Join an international team bringing together multiplecultures,languagesand perspectives to sparknew ideasand inspiration.Through global collaboration, you expand your horizon both professionally and personally.
• The team always wins: We build real connections and grow together. By sharing knowledge and valuing each other’s strengths, we create a culture where trust and team playlead to shared success.

Equal Opportunities for All

We welcome applications from people of all backgrounds regardless of age, ancestry, disability, ethnic origin, gender, gender identity or expression, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.