Inside Sales Support

Döhler GmbH; Jakarta Pusat; Presencial; IDR 89 280 000 - 178 560 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work with passion

Take ownership

Grow your way

Thrive in a global environment

Team wins

Resumo da oferta

Döhler GmbH in Jakarta seeks an experienced Sales & Account Management professional to support account managers, drive sales performance, and manage forecasts and contracts. The role requires strong SAP/ERP and CRM skills, with attention to detail and proactive coordination.

You will handle customer documentation, RFIs, overdue payments, and credit/debit notes while maintaining master data and ensuring smooth order cycles in a fast-paced production environment.

Qualificações

• Bachelor’s degree or equivalent in business, administration, or related field.
• 5–8 years in sales support, customer service, or sales operations in ingredients, chemicals, or manufacturing preferred.
• Experience in pipeline tracking, forecasting, contracts, customer documentation, and master-data maintenance.
• Knowledge of overdue collection, credit control, invoice corrections, and credit/debit notes.
• Proficiency in SAP/ERP, CRM, and Excel.
• Good English communication, attention to detail, and proactive coordination skills.
• Shipment/import experience and BPOM import experience are advantageous.
• Experience in Halal processes or certification is a plus.

Responsabilidades

• Collaborate with Account Managers to drive sales performance.
• Track and support opportunity pipelines and gather feedback on samples and quotations.
• Provide administrative support to Account Managers.
• Enter and maintain forecast data accurately.
• Manage customer documents and respond to RFIs.
• Enter, monitor, and modify sales contracts and price agreements, incl. consignment and inventory tracking.
• Communicate effectively with customers and manage notifications.
• Proactively handle overdue payments to support cash flow and resolve disputes.
• Manage prepayment orders after 10 days.
• Handle invoice cancellations and corrections.
• Request and approve credit/debit notes, including returns.
• Maintain and update customer master data.

Conhecimentos

SAP/ERP

CRM

Excel

Pipeline tracking

Forecasting

Contracts

Master-data maintenance

Overdue collection

Credit control

English communication

Import experience

Halal knowledge

Formação académica

Bachelor’s degree in Business Administration or related field

Ferramentas

SAP/ERP

CRM

Excel

Descrição da oferta de emprego

• Job Function: Sales & Account Management
• Entry Level: Professionals

Company Description

Are you interested in high-quality, natural, and tasty nutrition?

We are! It’s our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle, and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Job Description

• Sales Performance Enhancement: Collaborate with Account Managers (AM) to drive sales performance.
• Pipeline Management: Track and support opportunity pipelines, including gathering feedback on sample orders and quotations.
• Administrative Support: Perform administrative tasks to assist Account Managers.
• Forecasting: Enter forecast data accurately.
• Documentation Management: Handle customer documents and respond to Requests for Information (RFIs).
• Sales Contracts: Enter, monitor, and modify sales contracts and price agreements, including consignment agreements and inventory tracking.
• Customer Communication: Manage customer notifications effectively.
• Overdue Management: Proactively manage overdue payments to support cash flow, resolve dispute cases, and handle order blocks due to overdue payments or credit limit issues.
• Prepayment Handling: Manage prepayment orders with customers after 10 days.
• Invoice Processing: Handle invoice cancellations and corrections.
• Credit/Debit Notes: Request and approve credit and debit notes, including returns.
• Customer Data Maintenance: Maintain and update customer master data.

Qualifications

• Bachelor’s degree in Business Administration or a related field.
• 5–8 years of experience in sales support, customer service, or sales operations, preferably in ingredients, chemicals, or manufacturing.
• Experience in pipeline tracking, forecasting, contracts, customer documentation, and master-data maintenance.
• Knowledge of overdue collection, credit control, invoice corrections, and credit/debit notes.
• Proficiency in SAP/ERP, CRM, and Excel.
• Good English communication, attention to detail, and proactive coordination skills.
• Shipment and import experience is an advantage.
• BPOM import experience is an advantage.
• Experience in Halal.

Additional Information

What WeOffer:

• Work withpassion:We create an environment where passion meets profession. Meaningful work and positive energy inspire people to give their best and make lasting contribution to our shared success.
• Take ownership:We empower you to take ownership and share your ideas. Whatever your role, you have the opportunity to show initiative and make an impact.
• Grow yourway:With flexibledevelopmentopportunitiesacross departments and a global team, you can broaden your skills, discover newstrengthsand actively shape your career path.
• Thrive in a global environment:Join an international team bringing together multiplecultures,languagesand perspectives to sparknew ideasand inspiration.Through global collaboration, you expand your horizon both professionally and personally.
• The team always wins:We build real connections and grow together. By sharing knowledge and valuing each other’s strengths, we create a culture where trust and team playlead to shared success.

EqualOpportunities for All

We welcome applications from people of all backgrounds regardless of age, ancestry, disability, ethnic origin, gender, gender identity or expression, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.
A good match starts with shared values. Complete our Culture Fit Challenge to find out how well your mindset aligns with the way we work.