Inside Sales Manager

PT Nobel Riggindo Samudra; Jakarta Pusat; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

PT Nobel Riggindo Samudra is seeking a Head of Sales Support & Operations to lead a high-performing team and optimize end-to-end sales processes in a fast-paced environment. The role requires strong leadership, strategic thinking, and deep ERP experience to ensure accuracy, coordination, and profitability across Procurement, Warehouse, Finance, Logistics, and Production.

You will drive performance analyses, negotiate with key customers, and act as a strategic partner to the Board of Directors.

Qualifications

• Minimum 7–10 years of experience in Sales Support / Sales Operations, including managerial experience.
• Strong leadership, problem-solving, and decision-making skills.
• Proficient in ERP systems, especially SAP Business One (SAP B1).
• Excellent communication and negotiation skills with both customers and internal stakeholders.
• Willing to work beyond regular working hours when required for operational needs.
• Fluent in English, both spoken and written.

Responsibilities

• Lead, supervise, and manage the Sales Support and Sales Order Processing team.
• Monitor team performance, provide coaching, and resolve operational challenges effectively.
• Maintain strong coordination across departments, including Procurement, Warehouse, Finance, Logistics, and Production.
• Oversee the end-to-end sales process from quotation, sales order, purchase order, delivery, until order closing.
• Ensure accuracy of sales data, pricing, product specifications, stock availability, and supporting documentation.
• Monitor outstanding Sales Orders, overdue customer accounts, and delivery processes.
• Control pricing negotiations to align with company policies and profitability targets.
• Ensure customer transactions are secure from payment and receivable risks.
• Act as a strategic business partner to the BOD in decision-making and business development initiatives.
• Provide analysis and recommendations regarding sales strategy, market conditions, pricing, customer handling, and operational improvements.
• Prepare regular reports related to sales performance, operational issues, market trends, and new business opportunities.
• Support BOD in resolving critical customer and operational issues.
• Act as a decision maker and problem solver for operational and sales-related challenges.
• Handle customer complaints, delivery issues, payment concerns, and internal/external coordination matters.
• Conduct direct negotiations with strategic customers and principals/vendors when necessary.
• Maintain strong relationships with key customers to ensure customer satisfaction.
• Continuously review and improve team processes to increase operational efficiency and effectiveness.
• Identify operational risks and develop preventive as well as corrective action plans.
• Develop accurate monitoring and reporting systems to support management needs.

Skills

Leadership

Problem-solving

Decision-making

Communication

Negotiation

English fluency

Tools

SAP Business One (SAP B1)

Job description

If you have strong leadership capabilities, excellent operational understanding, and extensive experience in Sales Support & Sales Operations, this opportunity may be the right fit for you.

Key Responsibilities:

• Lead, supervise, and manage the Sales Support and Sales Order Processing team.
• Monitor team performance, provide coaching, and resolve operational challenges effectively.
• Maintain strong coordination across departments, including Procurement, Warehouse, Finance, Logistics, and Production.
• Oversee the end-to-end sales process from quotation, sales order, purchase order, delivery, until order closing.
• Ensure accuracy of sales data, pricing, product specifications, stock availability, and supporting documentation.
• Monitor outstanding Sales Orders, overdue customer accounts, and delivery processes.
• Control pricing negotiations to align with company policies and profitability targets.
• Ensure customer transactions are secure from payment and receivable risks.
• Act as a strategic business partner to the BOD in decision-making and business development initiatives.
• Provide analysis and recommendations regarding sales strategy, market conditions, pricing, customer handling, and operational improvements.
• Prepare regular reports related to sales performance, operational issues, market trends, and new business opportunities.
• Support BOD in resolving critical customer and operational issues.
• Act as a decision maker and problem solver for operational and sales-related challenges.
• Handle customer complaints, delivery issues, payment concerns, and internal/external coordination matters.
• Conduct direct negotiations with strategic customers and principals/vendors when necessary.
• Maintain strong relationships with key customers to ensure customer satisfaction.
• Continuously review and improve team processes to increase operational efficiency and effectiveness.
• Identify operational risks and develop preventive as well as corrective action plans.
• Develop accurate monitoring and reporting systems to support management needs.

Qualifications:

• Minimum 7–10 years of experience in Sales Support / Sales Operations, including managerial experience.
• Strong leadership, problem-solving, and decision-making skills.
• Proficient in ERP systems, especially SAP Business One (SAP B1).
• Excellent communication and negotiation skills with both customers and internal stakeholders.
• Willing to work beyond regular working hours when required for operational needs.
• Fluent in English, both spoken and written.