Inside Customer Success Lead for Key Accounts

Visa Hunt; Indonesia; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

Solera in Indonesia is seeking an Inside Customer Success Rep to serve large and mid-sized customers, building strong relationships and resolving issues. You will plan daily and weekly activities, collaborate with cross-functional teams, and learn the Omnitracs platform to deliver measurable value.

The ideal candidate has excellent English communication, strong problem-solving skills, and the ability to multi-task in a fast-paced, change-heavy environment.

Qualifications

• Bachelor’s degree or equivalent work experience and tech certifications.
• 3+ years of experience in customer success, account management, sales, or consulting.
• Experience with Salesforce and Five9 is a plus.

Responsibilities

• Engage professionally with customers through multiple channels (inbound calls, outbound calls, email).
• Manage a subset of customer accounts and drive retention.
• Foster customer loyalty and resolve issues to maximize value.
• Active listening to address queries and concerns.
• Collaborate with the account manager to define joint success plans and timelines.
• Explain Omnitracs platform capabilities to diverse businesses.
• Handle customer cases to resolution and escalation if needed.
• Serve as escalation point for customer success frontline.
• Maintain meticulous notes in the CRM and organize accounts.
• Mitigate escalations and resolve issues promptly.
• Guide users through the site and products.

Skills

Customer success

Problem solving

English communication

Team player

Presentation skills

Consultative skills

Multitasking

Relationship building

Independent work

Time management

Organizational skills

Willingness to learn

Coaching feedback

Education

Bachelor’s degree or equivalent

Technical certifications

Tools

Salesforce

Five9

Job description

Solera in Indonesia is seeking an Inside Customer Success Rep to serve large and mid-sized customers, building strong relationships and resolving issues. You will plan daily and weekly activities, collaborate with cross-functional teams, and learn the Omnitracs platform to deliver measurable value.

The ideal candidate has excellent English communication, strong problem-solving skills, and the ability to multi-task in a fast-paced, change-heavy environment.