General Affair & IT Support Senior Associate

Electrum; Indonesia; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

Electrum is looking for a General Affair & IT Support Senior Associate in Indonesia to oversee daily office operations and first-level IT support. This position involves managing facilities, company assets, vendor relationships, and ensuring smooth employee onboarding and device setups.

The ideal candidate will have a degree in IT or Business Administration along with 3-5 years of relevant experience. Strong troubleshooting skills and a service-oriented attitude are essential for success in this engaging and collaborative work environment.

Qualifications

• 3-5 years of experience in General Affair, Office Operations, or IT Support.
• Able to troubleshoot basic IT issues related to devices and software.
• Experience in asset tracking, vendor coordination, and administrative documentation.

Responsibilities

• Manage daily office operations, facilities, and vendor support.
• Maintain company asset inventory including laptops and office equipment.
• Provide first-level IT support for laptops, software, and network issues.

Skills

IT troubleshooting

Vendor coordination

Good communication

Problem-solving

Education

Diploma or Bachelor's degree in IT, Business Administration, Management

Tools

Google Workspace

Microsoft Office

Ticketing tools

Job description

We are looking for a General Affair & IT Support Senior Associate to manage daily office operations, facilities, company assets, vendors, and first-level IT support for employees. This role will support both operational and technical workplace needs, including office administration, asset management, employee device setup, troubleshooting, onboarding/offboarding support, and vendor coordination.

The ideal candidate is hands-on, service-oriented, organized, and able to ensure that workplace operations and employee support run smoothly.

Responsibilities

• Manage daily office operations, facilities, supplies, vendors, and workplace support needs
• Maintain company asset inventory, including laptops, office equipment, ID cards, access cards, and other company property
• Support employee onboarding and offboarding related to assets, accounts, equipment, and office access
• Provide first-level IT support for laptops, software, printers, Wi-Fi, email/accounts, and basic network issues
• Prepare and configure laptops/devices for new joiners
• Coordinate with building management, external vendors, internal IT, HR, Finance, and other teams
• Maintain documentation for assets, vendor records, invoices, handovers, and support activities
• Support office maintenance, renovation, relocation, and improvement projects when required
• Monitor and report recurring operational or IT issues and recommend improvements
• Ensure all GA and IT support processes follow company policies and documentation standards

Requirements

• Diploma or Bachelor’s degree in IT, Business Administration, Management, or related field
• 3–5 years of experience in General Affair, Office Operations, IT Support, Asset Management, or a similar combined role
• Able to troubleshoot basic IT issues related to laptops, software, printers, Wi‑Fi, email, and employee devices
• Experienced in asset tracking, vendor coordination, facilities support, and administrative documentation
• Good communication, coordination, and problem‑solving skills
• Service‑oriented, responsive, detail‑oriented, and able to manage multiple requests
• Able to work independently and follow up tasks until completion

Preferred Qualifications

• Experience in a startup, technology, logistics, mobility, or operations‑driven company
• Familiarity with Google Workspace, Microsoft Office, basic networking, ticketing tools, or asset management systems
• Basic understanding of IT security, access management, and company asset governance