Income Audit Officer

AccorHotels Indonesia; Jakarta Pusat; On-site; IDR 120,000,000 - 220,000,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across properties

Dining discounts

Wellness discounts

Job summary

Raffles Jakarta invites an experienced Income Audit Officer to join our Finance team. You will review daily revenue transactions across rooms, F&B and services, reconcile reports, and ensure accuracy in line with brand standards.

Working closely with hotel departments, you will maintain confidential records, support audits, and help strengthen internal controls. The role offers exposure to luxury hospitality in a dynamic city location and a clear path for professional growth.

Qualifications

• Diploma or bachelor’s degree in Accounting or Finance preferred.
• Experience in income audit or finance, hospitality sector a plus.
• Knowledge of accounting principles and internal controls.
• Proficient in Excel and financial reporting.
• Familiarity with hotel PMS or accounting software.
• Strong attention to detail and analytical skills.
• Good organization, time management, and teamwork.
• Ability to handle confidential financial information with integrity.

Responsibilities

• Review daily revenue transactions and ensure accuracy.
• Check revenue reports and supporting documents for completeness.
• Reconcile revenue records and investigate discrepancies.
• Ensure revenue postings are correct and adjustments are approved.
• Assist in routine income audits and ensure policy compliance.
• Prepare income audit schedules and reconciliations.
• Coordinate with departments to resolve revenue queries.
• Maintain confidential financial records and integrity.
• Identify process improvements for audits.
• Stay updated on hotel procedures and assist with duties.

Skills

Income audit

Accounting

Finance

Excel

PMS

Internal control

Attention to detail

Communication

Education

Accounting/Finance degree

Tools

PMS software

Accounting software

Job description

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles Jakarta
Raffles Jakartais strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

About the Application Process

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles Jakarta as our new Income Audit Officer. Working closely with the Finance team, you will support the accuracy and integrity of the hotel’s revenue records by reviewing daily revenue transactions, verifying supporting documentation, reconciling reports and identifying discrepancies. Your attention to detail and commitment to financial controls will help ensure that revenue from rooms, food and beverage, and other hotel services is accurately recorded and reported in line with hotel procedures and brand standards.

Key Responsibilities

• Review and verify daily revenue transactions from rooms, food and beverage outlets, banquets, and other hotel services to ensure they are accurately recorded.
• Check daily revenue reports and supporting documents from the hotel’s operating systems for completeness, accuracy, and consistency.
• Reconcile revenue records and investigate discrepancies, unusual transactions, or irregularities, escalating unresolved issues to the Income Audit Supervisor.
• Verify that revenue is posted to the correct accounts and that adjustments, rebates, allowances, discounts, and complimentary transactions are properly supported and authorised.
• Assist in conducting routine income audits and checking compliance with hotel financial policies, procedures, and internal controls.
• Prepare and maintain accurate income audit schedules, reconciliations, and supporting documentation within established deadlines.
• Coordinate with relevant hotel departments to clarify transactions, obtain missing documentation, and resolve revenue-related queries.
• Maintain organised and confidential financial records and handle sensitive financial information with integrity.
• Identify recurring errors or opportunities to improve the accuracy and efficiency of income audit processes, and share observations with the supervisor.
• Stay informed of relevant hotel procedures, financial controls, and applicable requirements, and perform other reasonable duties assigned by Management.

Qualifications

What will you bring to this role?

• A diploma or bachelor’s degree in Accounting, Finance or a related field is preferred. Relevant experience in income audit, accounting or finance, particularly within the hospitality industry, is an advantage.
• Previous experience in income audit, accounting or finance is preferred; experience in a hotel or hospitality environment will be an advantage.
• Basic understanding of accounting principles, revenue transactions, reconciliations, and internal control procedures.
• Proficiency in Microsoft Excel and the ability to work with financial reports and data; familiarity with hotel property management systems (PMS) or accounting software is an advantage.
• Strong attention to detail and analytical skills, with the ability to identify inconsistencies and follow up on discrepancies.
• Good organisation and time-management skills, with the ability to prioritise tasks and meet daily reporting deadlines.
• Good communication and collaboration skills to work effectively with the Finance team and other hotel departments.
• Demonstrates integrity, discretion, and confidentiality when handling financial information.
• Adaptability and willingness to learn, with the ability to work effectively in a fast-paced hospitality environment.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others.We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences.We support each other andwe always stand together.

Empowerment:
We have authority to take initiative and anticipate moments thatcreate unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

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