In-Room Dining Server

Accorhotel; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Raffles Jakarta seeks an attentive In-Room Dining Server to deliver exceptional service in guests' suites and privacy. You will take orders, coordinate with kitchen and bar, and ensure timely, accurate presentation of each dish and beverage, maintaining the hotel’s luxury standards.

Ideal candidates have a high school diploma, some hospitality exposure, and strong knowledge of food and drinks. Weekend/evening work is common, and a polished, professional appearance is essential.

Qualifications

• A high school diploma or equivalent; hospitality certifications are advantageous.
• Previous experience in a similar role, preferably in a luxury hotel or upscale dining.
• Solid understanding of food and beverage items, ingredients, and wine pairing.
• Attention to detail to ensure order accuracy, presentation, and service standards.
• Ability to multitask, prioritize, and deliver within time frames.
• Physical stamina to stand, walk, and carry trays for long periods.
• Work hours include weekends, evenings, and holidays; adaptability is required.
• Professional appearance and conduct expected in a luxury hotel environment.

Responsibilities

• Deliver personalized in-room dining service and take guest orders.
• Coordinate with kitchen and bar staff for order preparation.
• Ensure orders are delivered promptly with correct presentation.
• Uphold luxury service standards and guest satisfaction.

Skills

Guest service

Attention to detail

Multitasking

Time management

Physical stamina

Flexibility

Professionalism

Food and beverage knowledge

Education

High school diploma

Hospitality certification (advantageous)

Job description

In-Room Dining Server ensures a seamless and exceptional dining experience for guests in the privacy and comfort of their rooms. The In-Room Dining Server is responsible for delivering personalized and attentive service, taking and accurately recording guest orders, coordinating with the kitchen and bar staff for order preparation, and ensuring that orders are delivered promptly, maintaining the desired quality and presentation. With a focus on providing outstanding guest service, the In-Room Dining Server plays a pivotal role in upholding the hotel's reputation for luxury, attentiveness, and guest satisfaction.

Education

A high school diploma or equivalent. A relevant certifications or vocational training in hospitality or food service will be advantageous.

Experience

Previous experience in a similar role, preferably in a luxury hotel or upscale dining establishment is preferred.

Food and Beverage Knowledge

A solid understanding of food and beverage items, including menu items, ingredients, preparation methods, and wine and beverage pairing. This knowledge helps in providing accurate information and making appropriate recommendations to guests.

Attention to Detail

In luxury hotels, attention to detail is highly valued. In-room dining servers should have a keen eye for detail to ensure order accuracy, proper presentation, and adherence to service standards.

Multitasking and Time Management

The ability to handle multiple tasks simultaneously, prioritize effectively, and deliver orders within designated time frames is crucial. Strong multitasking and time management skills are necessary to thrive in a fast-paced environment.

Physical Stamina

The role of an in-room dining server can be physically demanding, requiring prolonged periods of standing, walking, and carrying trays of food and beverages. Physical stamina and the ability to handle the physical demands of the job are important.

Flexibility and Adaptability

The hospitality industry often involves irregular working hours, including weekends, evenings, and holidays. In-room dining servers should be flexible and adaptable to meet varying guest demands and work schedules.

Professionalism

In Raffles Jakarta, professionalism is paramount. In-room dining servers should present themselves in a polished and professional manner, adhering to grooming and dress code standards. They should also demonstrate a strong work ethic and a commitment to upholding the hotel's reputation.