The Writers Bar Server

Raffles Hotels & Resorts; Jakarta Pusat; On-site; IDR 66,960,000 - 106,020,000; Full time

Job summary

Raffles Jakarta is seeking a Writers Bar Server to deliver exceptional beverage service to guests in a luxury setting. The role focuses on accurate order taking, personalized recommendations, and attentive, professional engagement throughout guests’ visits.

Candidates should have a high school diploma or equivalent, with hospitality or beverage service experience preferred. English communication is required; shift flexibility and stamina are necessary in a fast-paced, upscale hotel environment.

Qualifications

• Education: Minimum high school diploma or equivalent; hospitality or beverage service qualification is a plus.
• Experience: Prior bar server or luxury hotel experience preferred.
• Beverage knowledge: Cocktails, wines, spirits, and non-alcoholic drinks; basic prep and presentation.
• Guest service: Strong, engaging, service-oriented personality with guest focus.
• Communication: Good English; additional languages advantageous.
• Stamina: Able to stand long hours; lift trays; work fast-paced environment.
• Attention to detail: Accurate order taking, beverage prep, payments, and bar upkeep.
• Safety: Knowledge of hygiene, safety, glass handling, and responsible service.

Responsibilities

• Provide exceptional beverage service to guests and take orders accurately.
• Offer personalized recommendations and maintain professional, attentive service.
• Maintain welcoming atmosphere and contribute to service excellence.
• Ensure quick, accurate beverage delivery and handle payments.
• Assist with bar cleanliness, stock, and safety practices.

Skills

Guest service

Cocktail knowledge

Communication skills

Attention to detail

Safety & hygiene

Flexibility & adaptability

Physical stamina

Education

High school diploma or equivalent

Job description

Company Description

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

Job Description

The Writers Bar Server is responsible for providing exceptional beverage service to guests, ensuring their satisfaction and enhancing their overall experience. Their primary responsibility is to accurately and efficiently take and process drink orders while maintaining a high level of professionalism and attentiveness. They offer personalized recommendations, share product knowledge, create a welcoming atmosphere and contribute to the hotel's reputation for service excellence. Their engagement with guests is crucial as they anticipate their needs and deliver beverages promptly and with attention to detail. Their exceptional service helps the hotel fulfil its commitment to providing a memorable and enjoyable stay for every guest.

Qualifications

• Education: Minimum high school diploma or equivalent. A qualification or certification in Hospitality, Bartending, or Food & Beverage Service is an advantage.
• Experience: Previous experience as a Bar Server, Bartender, Food & Beverage Server, or in a similar role is preferred. Experience in a luxury hotel or high-end hospitality environment is highly desirable.
• Beverage Knowledge: Good knowledge of cocktails, wines, spirits, and non-alcoholic beverages, including basic preparation techniques, glassware, garnishes, and presentation.
• Guest Service Skills: Excellent guest service and interpersonal skills, with a friendly, engaging, and service-oriented personality and a genuine passion for exceeding guest expectations.
• Communication Skills: Good English communication skills are required. Additional language skills are an advantage, particularly in an international luxury hotel environment.
• Physical Stamina: Physically fit and able to stand for extended periods, carry trays, and work effectively in a fast-paced service environment.
• Attention to Detail: Strong attention to detail and accuracy in taking orders, serving beverages, processing payments, and maintaining the cleanliness and organization of the bar.
• Safety & Hygiene: Good understanding of food and beverage hygiene, workplace safety, proper handling of glassware and utensils, and responsible alcohol service practices.
• Flexibility & Adaptability: Willing to work shifts, including evenings, weekends, and public holidays, with the ability to adapt to changing operational requirements and guest needs.