In-Room Dining Server

AccorHotels Indonesia; Jakarta Utara; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Raffles Jakarta, strategically located in the heart of the Kuningan district, is seeking an In-Room Dining Server to deliver a seamless, personalized dining experience in guests' rooms. You will take and record orders, coordinate with the kitchen and bar, and ensure timely delivery with top quality presentation.

This role demands a strong focus on guest service, multitasking, and attention to detail, with flexibility for irregular hours.

Qualifications

• Education: high school diploma or equivalent; hospitality certifications helpful.
• Experience: prior in-room dining or luxury hotel service preferred.
• F&B knowledge: menu items, ingredients, wine and beverage pairing.
• Attention to detail: ensure order accuracy, presentation, and standards.
• Multitasking and time management: handle multiple tasks and deliver promptly.
• Physical stamina: stand for long hours and handle serving duties.
• Flexibility and adaptability: irregular hours incl. weekends/evenings.
• Professionalism: maintain grooming and service standards in a luxury setting.

Responsibilities

• Deliver in-room dining orders with accuracy and guest focus.
• Record orders, coordinate with kitchen and bar, and ensure prompt service.
• Maintain presentation and uphold luxury standards in all guest interactions.

Skills

Education

Experience

F&B knowledge

Attention to detail

Multitasking

Stamina

Flexibility

Professionalism

Education

High school diploma

Job description

A global luxury brand with hospitality at its heart,Raffles Hotels & Resortsencompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakartais strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

Job Description

In-Room Dining Server ensures a seamless and exceptional dining experience for guests in the privacy and comfort of their rooms. The In-Room Dining Server is responsible for delivering personalized and attentive service, taking and accurately recording guest orders, coordinating with the kitchen and bar staff for order preparation, and ensuring that orders are delivered promptly, maintaining the desired quality and presentation. With a focus on providing outstanding guest service, the In-Room Dining Server plays a pivotal role in upholding the hotel's reputation for luxury, attentiveness, and guest satisfaction.

Qualifications

• Education: A high school diploma or equivalent. A relevant certifications or vocational training in hospitality or food service will be advantageous.
• Experience: Previous experience in a similar role, preferably in a luxury hotel or upscale dining establishmentis preferred.
• Food and Beverage Knowledge: A solid understanding of food and beverage items, including menu items, ingredients, preparation methods, and wine and beverage pairing. This knowledge helps in providing accurate information and making appropriate recommendations to guests.
• Attention to Detail: In luxury hotels, attention to detail is highly valued. In-room dining servers should have a keen eye for detail to ensure order accuracy, proper presentation, and adherence to service standards.
• Multitasking and Time Management:The ability to handle multiple tasks simultaneously, prioritize effectively, and deliver orders within designated time frames is crucial. Strong multitasking and time management skills are necessary to thrive in a fast-paced environment.
• Physical Stamina: The role of an in-room dining server can be physically demanding, requiring prolonged periods of standing, walking, and carrying trays of food and beverages. Physical stamina and the ability to handle the physical demands of the job are important.
• Flexibility and Adaptability: The hospitality industry often involves irregular working hours, including weekends, evenings, and holidays. In-room dining servers should be flexible and adaptable to meet varying guest demands and work schedules.
• Professionalism: In Raffles Jakarta, professionalism is paramount. In-room dining servers should present themselves in a polished and professional manner, adhering to grooming and dress code standards. They should also demonstrate a strong work ethic and a commitment to upholding the hotel's reputation.

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

Researching careers? Find all the information and tips you need on career advice.