Impactful QA Associate – Medical Devices

Alcon MX; Batam; On-site; IDR 522,375,065 - 783,562,598; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits

Continuous learning and development opportunities

Job summary

Alcon MX in Batam is seeking an Associate II, Quality Assurance to join their Manufacturing Quality Assurance team. This role involves conducting complaint and failure investigations, reviewing reports, and ensuring compliance with health and safety guidelines. The ideal candidate will have experience in complaint handling within a regulated manufacturing environment. Alcon offers competitive compensation, benefits, and opportunities for continuous learning and development in a supportive environment.

Qualifications

• Experience in sample inspection, failure investigation, and complaint handling.
• Laboratory experience in a regulated manufacturing or quality environment.
• Proactive approach and strong communication skills.
• Familiarity with medical device or pharmaceutical standards is a plus.

Responsibilities

• Conduct complaint and failure investigations following Corporate and site procedures.
• Review and approve customer complaint reports as required.
• Collaborate across departments to generate technical investigation reports.
• Monitor complaint trends and provide feedback on CAPA effectiveness.
• Ensure compliance with HSE guidelines and report concerns.

Skills

Sample inspection

Failure investigation

Complaint handling

Strong communication

Job description

Alcon MX in Batam is seeking an Associate II, Quality Assurance to join their Manufacturing Quality Assurance team. This role involves conducting complaint and failure investigations, reviewing reports, and ensuring compliance with health and safety guidelines. The ideal candidate will have experience in complaint handling within a regulated manufacturing environment. Alcon offers competitive compensation, benefits, and opportunities for continuous learning and development in a supportive environment.