Complaints Analyst II - Quality & Regulatory Path

Alcon MX; Batam; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Alcon is seeking an Associate II, Complaints (Professional Path) to manage processing, investigation, and monitoring of product defect complaints. You will liaise with Medical Safety and R&D on adverse events and ensure regulatory reporting compliance.

The role emphasizes root cause analysis, structured problem solving, and adherence to GxP and SOPs, supporting continuous improvement across complaint processes.

Qualifications

• Diploma or Bachelor's degree in Science, Life Sciences, or Engineering.
• Experience in root cause analysis and structured problem solving preferred.
• Familiarity with medical devices or pharmaceutical regulations is an advantage.
• Proficient English communication, both written and spoken.

Responsibilities

• Handle complex tasks and contribute to advanced projects in the Complaints discipline.
• Process, investigate, and monitor product defect complaints and regulatory reporting.
• Address and escalate complaints in accordance with SOPs and regulatory requirements.
• Collaborate with Medical Safety and R&D on adverse events and trends.
• Support continuous improvement of complaint handling processes and systems.

Skills

Root cause analysis

Structured problem solving

English communication

Cross-functional collaboration

Regulatory awareness

Education

Diploma or Bachelor's degree in Science/Life Sciences/Engineering

Job description

Alcon is seeking an Associate II, Complaints (Professional Path) to manage processing, investigation, and monitoring of product defect complaints. You will liaise with Medical Safety and R&D on adverse events and ensure regulatory reporting compliance.

The role emphasizes root cause analysis, structured problem solving, and adherence to GxP and SOPs, supporting continuous improvement across complaint processes.