Global Quality Complaints Associate II

Alcon MX; Indonesia; On-site; IDR 446,400,000 - 725,400,000; Full time

Job summary

Alcon Indonesia is seeking an Associate II, Complaints (Professional Path) to process, investigate, and monitor product defect complaints, serving as the main contact with Medical Safety and R&D for regulatory reporting and quality improvements.

You will build relationships, ensure compliance with GxP, SOPs, and maintain robust documentation while contributing to continuous improvement and product quality.

Qualifications

• Experience in root cause analysis and structured problem solving.
• Ability to communicate effectively in English, both orally and in writing.

Responsibilities

• Handle complex tasks and contribute to advanced projects in the Complaints discipline.
• Process, investigate, and monitor trending and reporting of product defect complaints, ensuring compliance with regulatory agencies' reporting requirements.
• Address and expedite product complaints under company policy and procedures.
• Make significant decisions within your project area, influencing outcomes.
• Support complaint activity monitoring and suggest modifications to manufacturing or packaging processes.
• Maintain unified product defect investigation operating procedures.
• Collaborate with cross-functional teams to drive problem-solving and innovation through scientific principles.
• Adhere to Good Practice (GxP) regulations by following SOPs, maintaining accurate documentation, and ensuring quality control.
• Complete all required training and meet individual job requirements.
• Contribute to the overall compliance and continuous improvement of the organization.

Skills

Root cause analysis

Structured problem solving

English communication

Team player

Regulatory knowledge

Education

Diploma or Bachelor’s Degree in Science, Life Sciences, or Engineering

Job description

Alcon Indonesia is seeking an Associate II, Complaints (Professional Path) to process, investigate, and monitor product defect complaints, serving as the main contact with Medical Safety and R&D for regulatory reporting and quality improvements.

You will build relationships, ensure compliance with GxP, SOPs, and maintain robust documentation while contributing to continuous improvement and product quality.