Associate II, Quality Assurance Associate

Alcon MX; Batam; On-site; IDR 522,375,065 - 783,562,598; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits

Continuous learning and development opportunities

Job summary

Alcon MX in Batam is seeking an Associate II, Quality Assurance to join their Manufacturing Quality Assurance team. This role involves conducting complaint and failure investigations, reviewing reports, and ensuring compliance with health and safety guidelines. The ideal candidate will have experience in complaint handling within a regulated manufacturing environment. Alcon offers competitive compensation, benefits, and opportunities for continuous learning and development in a supportive environment.

Qualifications

• Experience in sample inspection, failure investigation, and complaint handling.
• Laboratory experience in a regulated manufacturing or quality environment.
• Proactive approach and strong communication skills.
• Familiarity with medical device or pharmaceutical standards is a plus.

Responsibilities

• Conduct complaint and failure investigations following Corporate and site procedures.
• Review and approve customer complaint reports as required.
• Collaborate across departments to generate technical investigation reports.
• Monitor complaint trends and provide feedback on CAPA effectiveness.
• Ensure compliance with HSE guidelines and report concerns.

Skills

Sample inspection

Failure investigation

Complaint handling

Strong communication

Job description

Associate II, Quality Assurance Associate page is loaded## Associate II, Quality Assurance Associatelocations: Batam, Indonesiatime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 31, 2026 (30+ days left to apply)job requisition id: R-2025-43655At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.**What You’ll Do**:As part of the Manufacturing Quality Assurance team, you will:* Conduct complaint and failure investigations following Corporate and site procedures.* Review and approve customer complaint reports (as required).* Collaborate across departments to generate technical investigation reports in response to customer complaints.* Monitor complaint trends and provide feedback on the effectiveness of corrective and preventive actions (CAPA).* Support the Field Action Assessment (FAA) process.* Ensure compliance with Health, Safety, and Environmental (HSE) guidelines and report any HSE concerns.**WHAT YOU’LL BRING TO ALCON:*** Experience in sample inspection, failure investigation, and complaint handling.* Laboratory experience in a regulated manufacturing or quality environment.* A proactive approach and strong communication skills.* Familiarity with medical device or pharmaceutical standards is a plus.**Why Join Us:*** Opportunity to work with a leading global medical device company.* Collaborate with a diverse and talented team in a supportive work environment.* Competitive compensation package and comprehensive benefits.* Continuous learning and development opportunities.**ATTENTION: Current Alcon Employee/Contingent Worker**If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.