Ict Technical Analyst - Desktop

Beca, Inc.; Jakarta Pusat; On-site; IDR 80,000,000 - 140,000,000; Full time

Job summary

Beca, Inc. is seeking an ICT Technical Analyst - Desktop to support the IT Customer Service team in Jakarta. You will maintain desktop and laptop hardware, provide 1st/2nd line support, and ensure smooth operation of our Windows-based ICT environment and Office 365 tools.

The role requires strong communication and problem-solving skills, with the ability to guide staff through technical issues and contribute to a reliable IT infrastructure across multiple business lines.

Qualifications

• Strong knowledge in desktop and laptop products in Windows environments.
• Experience delivering 1st/2nd line IT support.
• Familiar with Office 365, Group Policy, Windows OS, and device management.

Responsibilities

• Provide effective ICT support to all Beca users across the business.
• Deliver high quality IT service to internal and external clients.
• Manage, prioritize or escalate incidents and service requests to maintain customer satisfaction.
• Provide timely communications to clients and ICT team leads.
• Assist with setting up project site offices and provide documentation as required.
• Assist with server issues or outages as required.
• Maintain stock of company hardware/peripherals.
• Provide end-user IT support for hardware and software and train staff on ICT systems.

Skills

Desktop & laptop hardware

1st/2nd line support

Windows operating environment

Communication skills

Tools

Office 365

Group Policy

Device management

Job description

ICT Technical Analyst - Desktop

Perusahaan : Beca, Inc. Jenis Pekerjaan : Full-Time Jakarta, Indonesia JobCopilot will tailor your resume and auto-fill the application

Deskripsi Pekerjaan - ICT Technical Analyst - Desktop

The Opportunity

We are seeking a talented and self-motivated Desktop Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware solutions to enable the work they do, including compatibility with over 1600 applications used across our diverse business lines.

Key role elements will include:

• Provide effective and efficient Information and Communication Technologies (ICT) support to all Beca users across the business
• Deliver a high quality standard of service to internal and external clients
• Manage, prioritise or escalated, Incidents and Service Requests aiming to maintain a high level of customer satisfaction
• Provide timely and appropriate communications to clients, ICT team leaders and managers
• Assist with setting up project site offices and provide documentation and recommendations as required
• Assist as required with any server issues/ or outages
• Maintain and conduct stock take as required for company hardware/peripherals
• Provide end-user IT support for hardware and software
• Train and support Beca staff on Beca ICT Systems as appropriate

About You

• Strong knowledge in desktop and laptop products in a Windows operating environment.
• Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues.
• Be familiar with end user technologies such as Microsoft’s Office 365 suite, Group Policy, Windows OS, device management and support.
• You enjoy digging into challenges and finding solutions, with the patience to interpret technical detail for users at all levels of IT knowledge.
• Good communication skills with the ability to listen effectively and communicate clearly with a range of people.
• You’ll be confident to support transition to new laptops, building and loading the relevant Beca branding and applications.
• Most of all, you’ll be eager to be part of the Beca story while establishing and progressing your IT career.

What we offer

A career with Beca will provide you with:

• Professional development opportunities.
• A supportive and caring work environment where you can bring your whole self to work.
• Opportunities to learn from our industry experts and technical gurus across the Asia Pac‍​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ (Note: omitted due to formatting limitations)
• Beca prides itself on supporting a diverse and inclusive culture