Ict Expert

Xlsmart; Indonesia; On-site; IDR 334,800,000 - 669,600,000; Full time

Job summary

Xlsmart sedang mencari ICT Expert untuk mengemudikan strategi ICT & Services—menggabungkan rekayasa produk, pengendalian biaya, dan eksekusi komersial. Peran ini memimpin pabrik productization, definisi layanan, serta desain GTM untuk portofolio solusi ICT beragam dengan layanan berskala.

Posisi penuh waktu di Indonesia menuntut kemampuan mengoptimalkan margin, menata model biaya, dan memformulasikan strategi harga untuk layanan perangkat keras, perangkat lunak, serta layanan profesional.

Responsibilities

• 1. Service Productization: memimpin pabrik productisasi untuk divisi dan mengatur proses NSI dari ide hingga peluncuran
• 2. Service Definition: menulis dan mengatur dokumen definisi layanan, SOW, dan SLA untuk semua layanan
• 3. GTM Architecture: merancang arsitektur GTM end-to-end untuk semua layanan ICT
• 4. GTM Launch Management: mengoordinasikan persiapan peluncuran NSI antar Sales, Marketing, Operations, dan Finance
• 5. Cost Championship & COGS Governance: mengawasi COGS untuk semua layanan
• 6. Cost Modeling & Standardization: membangun model biaya utama untuk semua layanan
• 7. Vendor Cost-Down Initiatives: bekerja dengan Procurement untuk menekan biaya vendor
• 8. Pricing & Commercial Strategy: mengelola strategi harga dan price book
• 9. Service Bundling Framework: membangun kerangka bundling layanan yang menguntungkan
• 10. Lifecycle Management & Performance Analytics: memantau kinerja P&L portofolio
• 11. Sales Enablement Collateral: membuat materi pendukung penjualan
• 12. Channel Program Development: mengembangkan program GTM untuk mitra
• 13. Competitive Positioning: menganalisis posisi kompetitif ICT
• 14. Operational Readiness Validation: memastikan kesiapan operasional sebelum peluncuran

Job description

ICT Expert

Perusahaan : Xlsmart Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - ICT Expert

This executive role functions as the strategic and commercial nexus of the ICT & Services organization, exercising a multi-dimensional mandate to drive fiscal discipline, operational scalability, and market penetration. The incumbent serves as the primary architect of the division’s value proposition, operating at the intersection of product engineering, financial stewardship, and commercial execution. This role ensures that all ICT solutions and Services are built profitably, launched effectively, and sold at scale. The role of authority: 1.The Productization Architect The incumbent is tasked with leading the "Productization Factory," a mission-critical function that transforms fragmented technologies and bespoke technical labor into a portfolio of standardized, repeatable, and high-margin products. This involves: Architecting Scalable Frameworks, Service Standardization, Portfolio Integration: Harmonizing hardware, software, and managed layers into unified, market-ready solutions. 2.Division Cost Champion (The Financial Steward) Serving as the primary guardian of the division’s fiscal integrity, the incumbent is charged with the rigorous governance of COGS (Cost of Goods Sold) and OPEX (Operating Expenditure). Responsibilities include Margin Optimization: Conducting granular cost-benefit analyses and EBITDA, Vendor & OEM Negotiation: strategic relationships with principles. Lifecycle Cost Management: Monitoring the total cost of ownership (TCO) to ensure long-term commercial viability. 3.Go-to-Market Strategy (The Commercial Strategist) Strategy of market entry and expansion, the incumbent defines the commercial blueprint for the entire portfolio. This encompasses: Value Architecture, Commercial Modelling, including subscription-based models, Device-as-a-Service (DaaS), and tiered Managed Services pricing. Sales Enablement & Institutionalization: Developing high-impact GTM playbooks and training frameworks to empower the sales force to sell complex digital transformation solutions at scale. The incumbent governs a diverse and sophisticated ecosystem of scalable products, categorized as follows: Hybrid Infrastructure & Connectivity: High-availability Data Center & Colocation services, alongside next-generation SD-WAN+ and Managed Network CPE frameworks. Device-as-a-Service (DaaS) & Mobility: Full-spectrum hardware fleets (Computing, Tablets, Smart Devices) and specialized Smart POS and Acoustic Solutions (Soundbox). Vertical-Specific Solutions: enterprise applications including Document Management System (DMS), Hyper Converge Infrastructure (HCI), Command Center solution, Customer Relation Management (CRM), Enterprise Resource Management (ERP), Backup Solution, HRIS, Accounting, & Clinic Management Systems. Lifecycle & Professional Services: High-value human capital offerings spanning Strategic Consultation, Training, Migration, and Installation/Dismantle services. Managed & On-Demand Operations: Oversight of 24/7 Managed Services and flexible on-demand technical support module.

Main Responsibility

1. 1.Service Productization (NSI Governance): Lead the "productization factory" for the division. Establish and govern the New Service Introduction (NSI) process from idea to launch.
2. 2.Service Definition (SOWs, SLAs): Author and govern the master "service definition" documents, standard Statements of Work (SOWs), and commercial SLAs for all services.
3. 3.Go-to-Market (GTM) Architecture: Design, orchestrate, and execute the end-to-end GTM strategy for all ICT services, defining value propositions, target segments, and channel strategies.
4. 4.GTM Launch Management: Act as the "mission control" for all NSI launches, coordinating readiness across Sales, Marketing, Operations, and Finance.
5. 5.Cost Championship & COGS Governance: Act as the division’s "Cost Champion." Scrutinize and govern the COGS for all services (hardware, software, vendor support, labor).
6. 6.Cost Modeling & Standardization: Build and own the master cost models for all services, ensuring all sales proposals are built on accurate, standardized, and profitable cost inputs.
7. 7.Vendor Cost-Down Initiatives: Partner with Procurement to lead proactive initiatives to drive down vendor costs for hardware, software, and 3rd-party services.
8. 8.Pricing & Commercial Strategy: Develop and own the master pricing strategy and price book for all ICT services, creating innovative and profitable commercial models.
9. 9.Service Bundling Framework: Create and manage the commercial framework for bundling services, ensuring profitability and ease-of-sale.
10. 10.Lifecycle Management & Performance Analytics: Oversee the in-life P&L performance of the portfolio, tracking revenue and margin by product, and recommending enhancements or EOL.
11. 11.Sales Enablement Collateral: Create the full suite of sales enablement collateral, battle cards, and training programs to empower the sales force.
12. 12.Channel Program Development: Work with the Channel team to develop specific GTM programs and incentives for partners.
13. 13.Competitive Positioning: Act as the SME on the ICT competitive landscape, articulating clear differentiators.
14. 14.Operational Readiness Validation: Act as the commercial "gate" in the NSI process, ensuring Operations has signed off on the deliverability and cost of a new service before launch.

Tentang Perusahaan

Xlsmart

xlsmart.co