Hub Senior Supervisor

Astro Holdings Berhad; Jakarta Utara; On-site; IDR 89,280,000 - 122,760,000; Full time

Job summary

Astro Holdings Berhad in Jakarta is seeking an experienced Hub Operations Manager to lead end-to-end daily hub activities, including inbound, inventory, outbound and order fulfillment. You will drive delivery reliability and KPI achievement while supervising Team Leaders and planning shifts.

Role requires strong leadership, analytical thinking, and the ability to coordinate with cross-functional teams to ensure quality and safety standards in a fast-paced warehouse environment.

Qualifications

• Experience in managerial or supervisory roles in warehousing, logistics, fulfillment, or supply chain operations.
• Strong analytical and problem-solving abilities with process optimization focus.
• Excellent leadership, communication and stakeholder management skills.
• Willing to work in shifts and on weekends/public holidays when required.
• Willing to be assigned or rotated across Greater Jakarta hubs.

Responsibilities

• Lead end-to-end daily hub operations: inbound, inventory, outbound, and order fulfillment.
• Ensure delivery SLAs, KPIs, productivity, and service quality are met.
• Supervise and develop Team Leaders; plan manpower and shifts.
• Maintain inventory accuracy via stock checks and cycle counts.
• Ensure quality control of fresh and perishable products.
• Analyze performance, drive continuous process improvements.
• Collaborate with cross-functional teams to optimize processes.
• Prepare operational reports on performance, costs, and safety.

Skills

Leadership

Analytical skills

Communication

Stakeholder management

Education

High School Diploma

Diploma or Bachelor's degree

Job description

Job Description

• Lead the end-to-end daily hub operations, including inbound, inventory, outbound, and order fulfillment.
• Ensure customer delivery SLAs, operational KPIs, productivity, and service quality are consistently achieved.
• Supervise and develop Team Leaders while planning manpower and shift schedules based on operational needs.
• Maintain inventory accuracy through stock checks, cycle counts, and warehouse control activities.
• Ensure quality control of fresh and perishable products to meet Astro's quality standards.
• Analyze operational performance, identify improvement opportunities, and drive continuous process improvements.
• Collaborate with cross-functional teams to optimize operational processes and ensure compliance with company standards.
• Prepare operational reports and monitor business performance, operational costs, and safety compliance.

Job Requirements

• Min. High School (SMA/SMK) graduate; a Diploma or Bachelor's degree is a plus.
• Min. 2 years of experience in a managerial or supervisory role within warehousing, logistics, fulfillment, or supply chain operations.
• Experience in logistics, fulfillment, e-commerce, FMCG companies or similar industries will be an advantage.
• Strong analytical and problem-solving skills with the ability to identify operational improvement opportunities and execute process optimization initiatives.
• Excellent leadership, communication, and stakeholder management skills.
• Willing to work in a shift-based schedule and support operations on weekends or public holidays when required
• Willing to be assigned or rotated across Greater Jakarta (Jabodetabek) operational hubs.