HR Operations Coordinator: Data Integrity & Service Excellence

Thamrin Group; Palembang; On-site; IDR 40,000,000 - 65,000,000; Full time

Job summary

Thamrin Group is seeking an HR Operations Coordinator to manage employee data, time and attendance, and position management across operations.

Under supervision, you will ensure accurate records, support compliance with employment laws, and collaborate with HR partners and vendors to deliver reliable service.

Requirements include a bachelor\'s degree and 2-3 years in HR service delivery, with English proficiency and supervisory exposure.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in service areas such as benefits, payroll, time and attendance, leave management, worker's compensation and employee health and safety.
• Minimum 2-3 years of directly related work experience.
• Other minimum qualifications may apply.

Responsibilities

• Delivers varied HR operations services for assigned populations, including employee data administration, time and attendance, position management, performance and metrics tracking and exit processing, following established procedures to complete activities accurately and on time.
• Applies established employment law, data privacy and internal policy requirements to routine human resources operational processes, maintains required documentation, identifies potential compliance issues for review and resolution and assists with communicating required actions to employees, managers and human resources partners.
• Supports the implementation and execution of human resources operations standards, standard operating procedures, control checklists and maintain supporting documentation to support consistent execution, audit readiness and adherence to internal governance requirements.
• Manages data consistency across human resources systems, performs transaction checks following established organizational standards, reconciles data, resolves varied data issues and escalates data discrepancies to support payroll, reporting and compliance processes.
• Collects and maintains human resources operations data, including accuracy, service level adherence, cycle time and error information, assists with assessing human resources operations processes, using service data and established practices to identify trends, inefficiencies, risks and control gaps and contributes to corrective actions, automation and standardization initiatives that improve service quality, scalability and effectiveness.
• Collaborates with business stakeholders and human resources business partners to gather service information, communicate standard process requirements and support human resources operations delivery aligned with established business needs.
• Coordinates with human resources service vendors, technology teams and other stakeholders, tracks deliverables, resolve routine operational issues using artificial intelligence or automation and supports human resources system implementations, upgrades and testing according to established plans.
• Responds to standard or varied human resources operations inquiries from employees, managers and human resources partners by providing information based on established procedures and knowledge resources, documenting resolutions and escalating nonroutine matters to appropriate resources.

Skills

English proficiency

Supervisory experience

Time management

Education

Bachelor's degree or equivalent experience

Job description

Thamrin Group is seeking an HR Operations Coordinator to manage employee data, time and attendance, and position management across operations.

Under supervision, you will ensure accurate records, support compliance with employment laws, and collaborate with HR partners and vendors to deliver reliable service.

Requirements include a bachelor\'s degree and 2-3 years in HR service delivery, with English proficiency and supervisory exposure.