HR Operations Lead: Data, Compliance & Service Delivery

Thamrin Group; Palembang; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Thamrin Group is seeking an HR Operations Coordinator in Palembang to deliver comprehensive HR operations services, including data administration, time and attendance, and employee records management. You will support compliance, documentation, and process standardization while coordinating with vendors and HR partners to ensure accurate, timely service delivery.

The role emphasizes data integrity, stakeholder collaboration, and continuous improvement in HR operations.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Experience in service areas such as benefits, payroll, time and attendance, leave management, workers' compensation and employee health and safety.
• Minimum 2-3 years of directly related work experience.
• Other minimum qualifications may apply.

Responsibilities

• HR OPERATIONS SERVICE DELIVERY: Delivers varied human resources operations services for assigned populations, including employee data administration, time and attendance, position management, performance and metrics tracking and exit processing, following established procedures to complete activities accurately and on time.
• HR COMPLIANCE EXECUTION: Applies established employment law, data privacy and internal policy requirements to routine human resources operational processes, maintains required documentation, identifies potential compliance issues for review and resolution and assists with communicating required actions to employees, managers and human resources partners.
• HR OPERATIONAL CONTROLS, STANDARDS & DOCUMENTATION: Supports the implementation and execution of human resources operations standards, standard operating procedures, control checklists and maintain supporting documentation to support consistent execution, audit readiness and adherence to internal governance requirements.
• HR DATA INTEGRITY & RECORDS MANAGEMENT: Manages data consistency across human resources systems, performs transaction checks following established organizational standards, reconciles data, resolves varied data issues and escalates data discrepancies to support payroll, reporting and compliance processes.
• SERVICE PERFORMANCE, PROCESS IMPROVEMENT & OPERATIONAL EXCELLENCE: Collects and maintains human resources operations data, including accuracy, service level adherence, cycle time and error information, assists with assessing human resources operations processes, using service data and established practices to identify trends, inefficiencies, risks and control gaps and contributes to corrective actions, automation and standardization initiatives that improve service quality, scalability and effectiveness.
• STAKEHOLDER PARTNERSHIP & SERVICE ALIGNMENT: Collaborates with business stakeholders and human resources business partners to gather service information, communicate standard process requirements and support human resources operations delivery aligned with established business needs.
• HR SYSTEMS, TECHNOLOGY & VENDOR PERFORMANCE: Coordinates with human resources service vendors, technology teams and other stakeholders, tracks deliverables, resolve routine operational issues using artificial intelligence or automation and supports human resources system implementations, upgrades and testing according to established plans.
• HR INQUIRY & ISSUE RESOLUTION: Responds to standard or varied human resources operations inquiries from employees, managers and human resources partners by providing information based on established procedures and knowledge resources, documenting resolutions and escalating nonroutine matters to appropriate resources.

Skills

English proficiency

Supervisory experience

Education

Bachelor's degree or equivalent

Job description

Thamrin Group is seeking an HR Operations Coordinator in Palembang to deliver comprehensive HR operations services, including data administration, time and attendance, and employee records management. You will support compliance, documentation, and process standardization while coordinating with vendors and HR partners to ensure accurate, timely service delivery.

The role emphasizes data integrity, stakeholder collaboration, and continuous improvement in HR operations.