HR Manager: Service-Culture & People Development

BP Consulting Group - Management Consultant; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Havanna Family Reflexology is seeking an HR Manager to lead its Human Capital strategy and daily HR operations across multiple outlets. You will strengthen employee performance, development, and a consistent service culture that supports the business needs.

The role requires 3–5 years in HR/Human Capital and hands-on expertise in payroll, performance management, and employee relations. A focus on hospitality standards will guide HR practices and policies.

Qualifications

• 3–5 years of relevant experience in Human Resources or Human Capital.
• Experience in Human Capital strategy, organizational design, and workforce planning.
• Recruitment and manpower planning across multiple outlets.
• Experience with payroll administration, performance management, and employee development.
• Understanding of employee relations and employment compliance.
• Ability to develop HR policies/procedures and use HR systems and data.
• Understanding of service culture and hospitality standards.
• Female candidate, aged 35 or below, as specified in the hiring request.

Responsibilities

• Develop and implement Human Capital strategies, organizational structures, and workforce plans aligned with business needs.
• Manage end-to-end recruitment and manpower planning across multiple outlets.
• Oversee payroll, employee administration, and HR records.
• Manage performance management processes, including KPI cascading, performance appraisals, and calibration.
• Develop learning and development programs through training needs analysis, curriculum design, and effectiveness evaluation.
• Manage employee relations and ensure compliance with applicable employment regulations.
• Develop, implement, and maintain HR policies and standard operating procedures.
• Maintain HR systems, employee databases, and reporting tools; use people analytics to support decisions.
• Embed service culture and hospitality standards into HR practices and employee development.

Skills

Human Capital strategy

Organizational design

Workforce planning

Recruitment

Payroll administration

Performance management

HR policies & procedures

HR systems

Employee relations

Service culture

Job description

Responsibilities

Havanna Family Reflexology is seeking an HR Manager to lead its Human Capital strategy and daily HR operations. This role supports workforce needs across multiple outlets, strengthens employee performance and development, and builds a consistent service culture.

Responsibilities

Havanna Family Reflexology is seeking an HR Manager to lead its Human Capital strategy and daily HR operations. This role supports workforce needs across multiple outlets, strengthens employee performance and development, and builds a consistent service culture.

Key Responsibilities

• Develop and implement Human Capital strategies, organizational structures, and workforce plans aligned with business needs.
• Manage end-to-end recruitment and manpower planning across multiple outlets.
• Oversee payroll, employee administration, and HR records.
• Manage performance management processes, including KPI cascading, performance appraisals, and calibration.
• Develop learning and development programs through training needs analysis, curriculum design, and effectiveness evaluation.
• Manage employee relations and ensure compliance with applicable employment regulations.
• Develop, implement, and maintain HR policies and standard operating procedures.
• Maintain HR systems, employee databases, and reporting tools; use people analytics to support decisions.
• Embed service culture and hospitality standards into HR practices and employee development.
  
  

Requirements

Qualifications

• 3–5 years of relevant experience in Human Resources or Human Capital.
• Strong knowledge of Human Capital strategy, organizational design, and workforce planning.
• Ability to manage recruitment and workforce requirements across multiple outlets.
• Proficiency in payroll administration, performance management, and employee development.
• Understanding of employee relations and employment compliance.
• Ability to develop HR policies and procedures and use HR systems, reporting tools, and employee data effectively.
• Understanding of service culture and hospitality standards.
• Female candidate, aged 35 or below, as specified in the hiring request.