HR Help Desk Executive (Mandarin Speaker)

CB Talents SP; Daerah Khusus Ibukota Jakarta; On-site; IDR 240,633,293 - 288,231,087; Full time

Job summary

A leading HR consultancy is seeking a Mandarin-speaking HR Help Desk Executive to support employees in Penang. The role demands strong communication skills and the ability to handle HR inquiries effectively. With responsibilities covering HR policies, payroll, and benefits, the ideal candidate will have at least one year of HR support experience. You must be detail-oriented and willing to work on-site to ensure service quality meets company standards.

Qualifications

• Fluent in Mandarin and English, both spoken and written.
• Minimum 1 year of experience in customer service or HR support.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English.
• Provide support on HR policies, employee records, payroll, and benefits.
• Maintain accurate documentation of employee interactions.

Skills

Fluent in Mandarin

Fluent in English

Strong communication skills

Problem-solving skills

Detail-oriented

Job description

Position: HR Help Desk Executive (Mandarin Speaker)

Location: Penang, Malaysia (On-site)

Working Hours: 8:00 AM – 5:00 PM

Salary: Up to RM 5,500

Age Requirement: Max 25 years old

Job Description

We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.

Key Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English
• Provide support on HR policies, employee records, payroll, and benefits
• Resolve issues or elevate complex cases to the relevant HR teams
• Maintain accurate documentation of employee interactions
• Ensure service quality and response time meet company standards
• Support administrative HR tasks when required

Requirements

• Fluent in Mandarin and English (spoken & written)
• Minimum 1 year experience in Customer Service / Help Desk / HR support
• Strong communication and problem‑solving skills
• Detail-oriented and able to work in a fast-paced environment
• Basic understanding of HR processes is a plus
• Willing to work on-site in Penang