HR Help Desk Executive (Mandarin Speaker)

CB Talents; Jakarta Pusat; On-site; IDR 245,736,000 - 294,343,000; Full time

Job summary

CB Talents is seeking a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. The role requires strong communication and the ability to manage multiple requests in a structured environment.

Responsibilities include handling inquiries in Mandarin and English, supporting HR policies, records, payroll, and benefits, and escalating complex issues as needed while maintaining thorough documentation and meeting service

Qualifications

• Fluent in Mandarin and English (spoken & written).
• Minimum 1 year experience in Customer Service / Help Desk / HR support.
• Strong communication and problem-solving skills.
• Detail-oriented and able to work in a fast-paced environment.
• Basic understanding of HR processes is a plus.
• Willing to work on-site in Penang.

Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English.
• Provide support on HR policies, employee records, payroll, and benefits.
• Resolve issues or escalates complex cases to the relevant HR teams.
• Maintain accurate documentation of employee interactions.
• Ensure service quality and response time meet company standards.
• Support administrative HR tasks when required.

Skills

Mandarin

English

Customer Service

Job description

Working Hours: 8:00 AM – 5:00 PM

Salary: Up to RM 5,500

Age Requirement: Max 25 years old

Job Description

We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.

Key Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English
• Provide support on HR policies, employee records, payroll, and benefits
• Resolve issues or escalates complex cases to the relevant HR teams
• Maintain accurate documentation of employee interactions
• Ensure service quality and response time meet company standards
• Support administrative HR tasks when required

Requirements

• Fluent in Mandarin and English (spoken & written)
• Minimum 1 year experience in Customer Service / Help Desk / HR support
• Strong communication and problem-solving skills
• Detail-oriented and able to work in a fast-paced environment
• Basic understanding of HR processes is a plus
• Willing to work on-site in Penang