Customer Support & Satisfaction Specialist (Shift)

PT Horizon Internusa Persada; Jakarta Utara; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

Travelio is seeking a Customer Service professional based in Jakarta Selatan to respond to inquiries and assist guests. You will handle inquiries, communicate with customers, and work in a shift-based schedule in a hospitality-oriented environment.

Strong communication and problem-solving skills are essential. Fresh graduates are welcome, and you will be part of a team focused on delivering high levels of guest satisfaction.

Qualifications

• Minimum 1 year experience as customer service.
• Fresh graduates are welcome.
• Excellent communication and problem solving skills.
• Able to manage time effectively.
• Willing to work shifting hour.

Responsibilities

• Responding promptly to customer inquiries
• Communicating with customer
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction levels are always on target

Skills

Communication

Problem solving

Time management

Customer service experience

Job description

Travelio is seeking a Customer Service professional based in Jakarta Selatan to respond to inquiries and assist guests. You will handle inquiries, communicate with customers, and work in a shift-based schedule in a hospitality-oriented environment.

Strong communication and problem-solving skills are essential. Fresh graduates are welcome, and you will be part of a team focused on delivering high levels of guest satisfaction.