Hotel Manager - Pre-Opening Property (Surabaya)

ascott indonesia; Indonesia; On-site; IDR 720,000,000 - 1,080,000,000; Full time

Job summary

Ascott Indonesia is seeking a commercially driven Hotel Manager to lead the property’s overall operations, drive revenue growth, and uphold brand standards. You will manage a high-performing team, engage with owners and corporate clients, and ensure exceptional guest experiences across all service aspects.

The ideal candidate has 5–10 years of senior leadership in hospitality, with exposure to international operators and a strong commercial mindset to advance sales performance and profitability

Qualifications

• Senior leadership experience in hospitality.
• Experience with an international hotel or serviced residence operator.
• Sales or commercial leadership experience is a plus.
• Strong understanding of the Surabaya hospitality market and dynamics.

Responsibilities

• Lead overall operations and strategic direction to achieve revenue and guest satisfaction.
• Drive commercial performance through sales, marketing, distribution, and revenue management.
• Develop annual business plans, budgets, forecasts, and initiatives for sustainable results.
• Build relationships with owners, corporate clients, government stakeholders, and partners.
• Champion guest experiences and service excellence; act on feedback.

Skills

Leadership

Sales leadership

Strategic planning

Stakeholder management

People development

Financial acumen

Education

Bachelor's degree in Hospitality Management or Business Administration

Job description

As Hotel Manager, you will be responsible for the overall leadership and performance of the property, ensuring the delivery of exceptional guest experiences, sustainable financial results, and a strong people culture. Reporting to the Country Operations leadership, you will drive commercial success, operational excellence, talent development, and owner satisfaction while upholding Ascott's standards, values, and brand reputation.

The successful candidate will be a commercially driven hospitality leader with a strong track record in business growth, team leadership, and stakeholder management within internationally branded hotels or serviced residences.

Key Responsibilities

• Lead the overall operations and strategic direction of the property to achieve revenue, profitability, guest satisfaction, and market share objectives.
• Drive commercial performance through effective sales, marketing, distribution, and revenue management strategies.
• Develop and execute annual business plans, budgets, forecasts, and operational initiatives to deliver sustainable results.
• Build strong relationships with property owners, corporate clients, government stakeholders, and key business partners.
• Champion exceptional guest experiences and service excellence, ensuring all guest feedback is acted upon proactively and effectively.
• Ensure compliance with Ascott operating standards, corporate governance requirements, health & safety regulations, and local statutory requirements.
• Lead, inspire, and develop a high-performing team through coaching, succession planning, talent development, and performance management.
• Foster a culture of collaboration, inclusion, accountability, and continuous improvement in line with Ascott's people-centric values.
• Drive operational efficiencies and productivity initiatives while maintaining service quality and brand standards.
• Represent the property and Ascott brand within the local market, industry events, and community engagements.
• Oversee crisis management, business continuity planning, and property risk management initiatives.
• Support Ascott CARES sustainability and responsible business practices within daily operations.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or a related discipline.
• Minimum 5-10 years of senior leadership experience within the hospitality industry, including experience as a Hotel Manager.
• Previous experience with an international hotel or serviced residence operator is highly preferred.
• Prior experience in Sales or Commercial leadership roles will be a significant advantage.
• Strong understanding of the Surabaya hospitality market, demand drivers, corporate segment, and business landscape.
• Strong commercial background with demonstrated success in driving sales performance, revenue growth, and profitability.
• Proven ability to manage owner relationships and balance stakeholder expectations while delivering business objectives.
• Excellent leadership, communication, coaching, and people development capabilities.
• Strong financial acumen with experience managing budgets, forecasting, and P&L accountability.
• Ability to make sound decisions, solve complex business challenges, and lead effectively in a dynamic environment.