Hotel F&B Supervisor: Lead Service & Guest Experience

Novotel Hotels; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Novotel Jakarta Cikini in Central Jakarta seeks an F&B service professional to support opening and closing operations, supervise staff, manage reservations, take guest orders, and ensure food safety.

You will upsell products, provide personalized service, handle complaints, coordinate with other outlets, and maintain knowledge of offerings while upholding safety and grooming standards.

Qualifications

• Minimum 1 year of relevant experience in a similar capacity in 3 or 4-star hotel.
• Good reading, writing and oral proficiency in English language.
• MS Excel, Word, and PowerPoint knowledge.
• Strong communication and customer service abilities.
• Ability to work in a team and be well-presented.

Responsibilities

• Support opening/closing operations and ensure outlet setup meets standards.
• Supervise junior team members and casual staff, ensuring tasks are completed properly and on time.
• Manage restaurant reservations, cancellations, and daily confirmations.
• Take guest F&B orders and provide service according to hotel standards.
• Ensure food safety, hygiene, and HACCP procedures are followed.
• Upsell and cross-sell F&B products and other dining outlets to maximize revenue.
• Provide personalized guest service by remembering guest preferences where possible.
• Handle guest complaints and feedback professionally and report issues to management.
• Manage assigned workstation/outlet operations and assist other F&B outlets during peak periods.
• Handle F&B supply requisitions and verify stock received.
• Maintain knowledge of F&B products, preparation, outlets, and hotel services.
• Follow fire/life safety procedures, attend briefings and training, and maintain punctuality, grooming, uniform, and hygiene standards.
• Perform other reasonable duties assigned by management.

Skills

English proficiency

Multilingual handy

Strong communication

Customer service oriented

Teamwork

Self-motivated

Professional grooming

Attention to detail

Tools

MS Excel

MS Word

PowerPoint

Job description

Novotel Jakarta Cikini in Central Jakarta seeks an F&B service professional to support opening and closing operations, supervise staff, manage reservations, take guest orders, and ensure food safety.

You will upsell products, provide personalized service, handle complaints, coordinate with other outlets, and maintain knowledge of offerings while upholding safety and grooming standards.