Hotel Duty Manager — Lead Guest Experience

Hilton; Indonesia; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Hilton is seeking a Duty Manager to oversee daily hotel operations and ensure seamless guest service across departments. You will lead a team, respond to guest needs, and coordinate front desk, housekeeping, and other lines of service to maintain Hilton's high standards.

The role requires strong leadership, exceptional communication, and the ability to adapt to changing priorities. You will be proactive in resolving issues, supporting staff, and delivering memorable hospitality experiences for

Qualifications

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; handle complaints professionally.
• Proficient in hotel PMS and familiar with standard operating procedures.

Responsibilities

• Oversee daily hotel operations across departments to ensure seamless guest service.
• Maintain high standards of guest interactions with a proactive service mindset.
• Support cross-department roles during peak periods and staff breaks.
• Monitor safety, security, and service quality with regular audits.
• Provide coaching and guidance to team members to foster a positive work culture.
• Identify trends in guest feedback and implement improvements.

Skills

Front Office

Hotel Operations

Team Leadership

Customer Service

English Fluency

Tools

PMS (Hospitality)

Job description

Hilton is seeking a Duty Manager to oversee daily hotel operations and ensure seamless guest service across departments. You will lead a team, respond to guest needs, and coordinate front desk, housekeeping, and other lines of service to maintain Hilton's high standards.

The role requires strong leadership, exceptional communication, and the ability to adapt to changing priorities. You will be proactive in resolving issues, supporting staff, and delivering memorable hospitality experiences for