Floor Supervisor

Hilton Bali Resort; Surabaya ꦱꦸꦫꦧꦪ; Sur place; IDR 100 440 000 - 156 240 000; Plein temps

Résumé du poste

Hilton Bali Resort is seeking a dedicated Floor Supervisor to lead our housekeeping team and uphold the highest standards of cleanliness and guest satisfaction. You will manage a team of housekeeping staff on assigned floors, ensuring all rooms and public areas meet Hilton's renowned standards.

Responsibilities include inspecting rooms, coordinating with front desk and maintenance, training new hires, organizing shifts, and addressing guest requests with professionalism and warmth to create

Qualifications

• Proven experience as a Floor Manager or similar role in hospitality.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.

Responsabilités

• Supervise housekeeping staff on assigned floors, ensuring adherence to cleanliness standards.
• Inspect rooms and public areas to meet the hotel’s high standards.
• Manage inventory of housekeeping supplies and equipment.
• Schedule shifts to ensure optimal coverage and efficiency.
• Handle guest requests with professionalism and warmth; address issues promptly.
• Train new housekeeping staff to uphold the hotel’s standards of cleanliness and service.
• Coordinate with front desk, maintenance, and other departments for smooth operations.
• Report on operations and key performance indicators such as guest satisfaction and cleanliness ratings.

Connaissances

Leadership

Team management

Guest service

Description du poste

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blogto see why we’re more than a great place to stay—we’re a great place to work.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage a team of housekeeping staff. As aFloor Supervisor, you’re not just managing housekeeping staff – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience as a Floor Manager or similar role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.

Here’s what you’ll do during a typical day:

• Supervise Housekeeping Staff: Supervise and oversee the work of housekeeping attendants on assigned floors, ensuring adherence to cleanliness standards.
• Inspect Rooms and Facilities: Conduct regular inspections to ensure all rooms and public areas meet the hotel’s high standards.
• Manage Inventory: Monitor and maintain housekeeping supplies and equipment, ensuring availability and proper usage.
• Schedule Shifts: Organize work schedules for housekeeping staff to ensure optimal coverage and efficiency.
• Handle Guest Requests: Provide excellent customer service to guests, making them feel welcome and addressing their needs.Address special cleaning requests and resolve any housekeeping-related issues promptly.
• Train New Employees: Mentor and train new housekeeping staff to uphold the hotel’s standards of cleanliness and service.
• Coordinate with Other Departments: Work closely with the front desk, maintenance, and other departments to ensure smooth operations.
• Report on Operations: Track and report key performance indicators, such as guest satisfaction and cleanliness ratings.