Housekeeping Floor Supervisor - Elevate Guest Experience

Hilton; Surabaya ꦱꦸꦫꦧꦪ; Vor Ort; IDR 89.280.000 - 133.920.000; Vollzeit

Zusammenfassung

Hilton is seeking a Floor Supervisor to lead housekeeping teams, ensuring top cleanliness and guest satisfaction across assigned floors. You will oversee attendants, conduct room inspections, manage supplies, and coordinate schedules to maintain smooth operations.

The role emphasizes strong leadership, attention to detail, and excellent guest service to uphold Hilton’s renowned hospitality standards. Join a team focused on delivering memorable stays and a warm guest experience.

Qualifikationen

• Proven experience in a Floor Manager or similar role in hospitality.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and commitment to high standards.

Aufgaben

• Supervise Housekeeping Staff: Supervise and oversee the work of housekeeping attendants on assigned floors, ensuring adherence to cleanliness standards.
• Inspect Rooms and Facilities: Conduct regular inspections to ensure all rooms and public areas meet the hotel’s high standards.
• Manage Inventory: Monitor and maintain housekeeping supplies and equipment, ensuring availability and proper usage.
• Schedule Shifts: Organize work schedules for housekeeping staff to ensure optimal coverage and efficiency.
• Handle Guest Requests: Provide excellent customer service to guests, making them feel welcome and addressing their needs. Address special cleaning requests and resolve any housekeeping-related issues promptly.
• Train New Employees: Mentor and train new housekeeping staff to uphold the hotel’s standards of cleanliness and service.
• Coordinate with Other Departments: Work closely with the front desk, maintenance, and other departments to ensure smooth operations.
• Report on Operations: Track and report key performance indicators, such as guest satisfaction and cleanliness ratings.

Kenntnisse

Leadership

Housekeeping

Guest service

Scheduling

Communication

Jobbeschreibung

Hilton is seeking a Floor Supervisor to lead housekeeping teams, ensuring top cleanliness and guest satisfaction across assigned floors. You will oversee attendants, conduct room inspections, manage supplies, and coordinate schedules to maintain smooth operations.

The role emphasizes strong leadership, attention to detail, and excellent guest service to uphold Hilton’s renowned hospitality standards. Join a team focused on delivering memorable stays and a warm guest experience.