Executive Housekeeper: Guest Experience Leader

Pt.Hci; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 150,000,000 - 230,000,000; Full time

Job summary

Hilton is seeking an Executive Housekeeper to oversee all aspects of the housekeeping department, ensuring top-tier cleanliness, sanitation, and aesthetic upkeep across the hotel. You will lead strategic planning, staff management, and seamless operations to elevate guest satisfaction and uphold a culture of excellence.

This role focuses on directing housekeeping operations, ensuring compliance with health and safety standards, and inspiring the team to deliver memorable stays for every guest.

Qualifications

• Experience leading housekeeping in hospitality environments.
• Strong leadership and staff development skills.
• Familiarity with safety and sanitation standards in hotels.

Responsibilities

• Lead housekeeping operations: direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation.
• Ensure high quality standards: oversee cleanliness, service, and product quality in guest rooms, public spaces, restrooms, offices, and meeting areas.
• Collaborate on improvement projects: partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities.
• Cultivate a high-performing team: drive engagement and retention through performance management, professional development, and recognition programs.
• Uphold regulatory compliance: ensure adherence to health and safety standards, particularly related to chemicals and cleaning supplies.

Skills

Staff management

Budgeting

Quality standards

Chemicals handling

Job description

Hilton is seeking an Executive Housekeeper to oversee all aspects of the housekeeping department, ensuring top-tier cleanliness, sanitation, and aesthetic upkeep across the hotel. You will lead strategic planning, staff management, and seamless operations to elevate guest satisfaction and uphold a culture of excellence.

This role focuses on directing housekeeping operations, ensuring compliance with health and safety standards, and inspiring the team to deliver memorable stays for every guest.