Hospitality Duty Manager: Lead Hotel Ops

Hilton; Jakarta Utara; In loco; IDR 133.920.000 - 223.200.000; Tempo pieno

Descrizione del lavoro

Hilton Jakarta is seeking a Duty Manager to oversee daily hotel operations, coordinating front desk, guest services, and room inventory to deliver exceptional experiences.

You will lead a team, respond to guest inquiries, train staff, monitor safety, and collaborate across departments to uphold Hilton's standards of hospitality. This role requires fluency in English and availability for nights, weekends, and holidays.

Competenze

• Proven background in front office or hotel operations.
• Strong team management skills and guest-service excellence.
• Fluent in English; additional languages are a plus.
• Willing to work nights, weekends, and holidays.

Mansioni

• Oversee daily hotel operations across departments.
• Delight guests with a proactive and friendly service approach.
• Assist across departments, including bell service and front desk.
• Monitor safety, security, and service quality.
• Provide regular updates and training to the team.
• Track guest satisfaction metrics and drive improvements.
• Inspire and develop staff to maintain high standards.

Conoscenze

Front desk operations

Team leadership

Guest service

PMS familiarity

Communication

Problem-solving

Night shift readiness

Strumenti

Hotel PMS

Descrizione del lavoro

Hilton Jakarta is seeking a Duty Manager to oversee daily hotel operations, coordinating front desk, guest services, and room inventory to deliver exceptional experiences.

You will lead a team, respond to guest inquiries, train staff, monitor safety, and collaborate across departments to uphold Hilton's standards of hospitality. This role requires fluency in English and availability for nights, weekends, and holidays.