Host Supervisor

OMMA Dayclub Bali; Provinsi Bali; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

OMMA Dayclub Bali sedang mencari Supervisor Host/Hostess untuk memastikan pengalaman tamu yang hangat dan profesional dari kedatangan hingga kepulangan. Anda akan mengawasi tim Host/Hostess, mengatur tempat duduk, dan memantau reservasi serta permintaan khusus tamu.

Kualifikasi utama mencakup 1 tahun pengalaman di bidang terkait, kemampuan bahasa Inggris yang baik, keterampilan komunikasi, kepemimpinan, dan toleransi terhadap tekanan kerja di lingkungan yang cepat.

Qualifications

• Pengalaman minimal 1 tahun sebagai Host/Hostess atau peran supervisi serupa.
• Pengetahuan baik tentang layanan tamu dan operasional restoran.
• Kemampuan komunikasi dan interpersonal yang sangat baik.
• Kuasaan bahasa Inggris yang baik, lisan maupun tulisan.
• Penampilan rapi, percaya diri, ramah, dan profesional.
• Kepemimpinan yang kuat dan kemampuan menyelesaikan masalah.

Responsibilities

• Mengawasi dan mengoordinasikan aktivitas harian tim Host/Hostess.
• Pastikan tamu disambut dengan hangat dan profesional.
• Mengelola pengaturan tempat duduk dan alokasi meja secara efisien.
• Memantau reservasi, tamu walk-in, dan permintaan khusus.
• Berkoordinasi dengan layanan, restoran, dan departemen lain terkait kebutuhan tamu.
• Menangani keluhan tamu dan membantu menyelesaikan masalah layanan dengan profesional.
• Memastikan standar grooming, layanan, dan perusahaan diikuti tim Host.
• Menyiapkan dan mengelola jadwal harian Host serta penugasan stasiun.
• Memberi pengarahan dan panduan kepada anggota tim Host/Hostess.
• Memantau kinerja tim dan memberikan umpan balik.
• Mendukung tamu VIP, acara khusus, dan periode dengan kepadatan tinggi.
• Menjaga kebersihan dan kelengkapan pintu masuk serta stasiun host.

Skills

Guest service

Restaurant ops

Communication

Leadership

English

Grooming

Problem solving

Organization

Customer service

Shift work

Job description

DESKRIPSI PEKERJAAN

Responsible for supervising the Host team and ensuring a smooth, welcoming, and professional guest experience from arrival until departure.

• Supervise and coordinate the daily activities of the Host/Hostess team.
• Ensure guests are welcomed warmly and professionally.
• Manage guest seating arrangements and table allocation efficiently.
• Monitor reservations, walk-in guests, and special requests.
• Coordinate with Service, Restaurant, and other departments regarding guest needs.
• Handle guest complaints and assist in resolving service issues professionally.
• Ensure the Host team follows grooming, service, and company standards.
• Prepare and manage the daily host schedule and station assignments.
• Conduct briefing and provide guidance to Host/Hostess team members.
• Monitor team performance and provide feedback when necessary.
• Assist with VIP guests, special events, and high-occupancy periods.
• Ensure the entrance and host station are clean, organized, and presentable.
• Maintain accurate guest and reservation information.
• Support training and development of new Host/Hostess team members.
• Perform other duties assigned by management.

KUALIFIKASI MINIMUM

• Minimum 1 year of experience as Host/Hostess or in a similar supervisory role, preferably in hospitality.
• Good knowledge of guest service and restaurant operations.
• Excellent communication and interpersonal skills.
• Good command of English, both spoken and written.
• Well-groomed, confident, friendly, and professional.
• Strong leadership and problem-solving skills.
• Able to work under pressure in a fast-paced environment.
• Good organizational and multitasking skills.
• Positive attitude and strong customer-service orientation.
• Willing to work shifts, weekends, and public holidays.